The Slate, Phuket

The Slate hotel is such a great resort which near by Nai Yang Beach as 10mins walking distance with private entrance and 8mins driving distance to the Phuket international airport. Highly recommend check in earlier to enjoy their swimming pools and free charge of poolside welcome drinks. The room might included insects please be aware. But the bed is too soft and cannot support well for back and the breakfast is not good enough too. Many options but not tasty enough. Highly recommend Black Ginger restaurant.

The room is good; Location is good; Its sport bar with complimentary drink is perfect; The service in general is cool,  Yet its service during breakfast is far from perfect: 1. Collecting the finished plates and delivering cooked eggs is slow; servers are chatting amongst themselves 2. Our seats were taken by another couple, which is quite unbelievable as a rather junior server didn’t realise the seats were taken.  That’s quite awkward to both couples.

What an amazing resort, had the best 24 hours here! Just such a cool hotel, so green, great pools, service! Amazing buffet breakfast!

Great room, service staff are very friendly. We had a 3 night stay, my issue stems with our first room lacking hot water, we contacted the staff and we got changed to a bigger room. Upon testing the hot water in the next room, the hot water was a filthy yellow colour. We contacted the reception of this issue and they sent someone down, however said they had no immediate fix as the fix needed was to run the hot water taps until the water turned clear. This took the whole day, for the 2/3 nights of our stay we did not have hot water, very disappointing. Manager explained that the repair of the hot water tank lead to dirt and mineral buildup in the hot water tank, hence they needed guest to run the hot water to clear the water colour, considering that phuket’s water is not the cleanest, we refrained from showering in the yellow hot water. Additionally, during one of the housekeeping services, my jacket got swept into the laundry cleaning through the bed sheets. We only noticed the jacket was missing upon checkout and notified the hotel. IMPORTANT: They said they’ll contact us if found. We had time to kill, around 5hours before heading to the airport and upon security screening, through no fault of theirs, I realised i also left my Ipad at the hotel. I was in the terminal at that point and called the hotel. They said: “Yea we found an ipad in your room, also you were missing something else correct?” I said yes my jacket as well. Turns out they had found both my ipad in the room and jacket in the laundry, and did not bother contacting me after checking out until I called them to ask about it. If they had notified us about this, we could have returned to the hotel and picked it up, instead we were stuck in the airport terminal… They did manage to return us the items through the great help of the airport staff and swift concierge service, but all this could be avoided if they called me? Or emailed me as they said they would if they found something? Truly disappointing.

It was our first time at the hotel, and we were excited to stay after reading so many glowing reviews. The property was beautiful, and the hotel added some thoughtful touches when I mentioned we were celebrating my husband’s birthday, which we truly appreciated. However, our overall experience was marred by a few instances of inconsistent service. On several occasions, it was raining when we took the buggy from the lobby back to our block. There was no sheltered drop-off, and the driver did not offer an umbrella or to shelter us to our room, which was disappointing. After checking out, we left our luggage with the concierge and provided an estimated pickup time. When we returned later than expected, we were surprised to find our bags sitting unattended at the lobby’s pickup/drop-off point. The staff only verified ownership after we initiated it, which did not feel secure. Lastly, while we didn’t mind loading our own bags onto our Grab, it was discouraging to see all the bell staff rush to assist another guest at the same time but not offer us any help. Overall, while there were some thoughtful gestures, these lapses made the service feel uneven and below expectations for a hotel of this standard.

It is our second time in The slate. We love the hotel, the service, pool, location and the beach and street vicinity. The service was great and staff is very helpful and nice. Special thanks yo April from front desk that was very helpful and assisted us. Thank you