Vista Suites Pigeon Forge, SureStay Collection by BW

The hotel is a little older and shows it's age. The staff was awesome. Convenient location. The hot tub was amazing.

Rooms were musty, dirty, and littered with bugs. There was also a dead roach in the bathroom. Do not stay here! The hotel smell musty and saw dusty along several surfaces, along with cigarettes and garbage littered along the outside perimeter.

This was just a place to lay our heads for 1 night. We arrived really late 8pm due to an exciting day in Dollywood. Location was the main reason we stayed. It was less than 10min from Dollywood and was away from the high traffic of Piegon Forge. The Manager argued the whole time at my husband that his car parked at the entrance was keeping the doors open (they werent), it was also December and very cold we have small children to have to run across a parking lot in cold weather. Second the room door was broken, it would not open. The elevator was very dirty and smelled aweful. Again it was for one night and their flyer offered breakfast at 7am. Looking past the elevator and the Manager, the room seemed okay at a glance. It had lots of room, it had a nice view and we were so tired it was nice to just be able to sleep. I gave the kids a bath to find out the rod was held up by the curtain, there was no hair dryer on the wall. The sheets smelled very clean I'll give them that despite the few stains on a pillow, however after being home for a day I found I had been bitten by what I would assume to be bed bugs. Only I had a reaction thankfully but how aweful to pay so much for literally 12hrs. We went down the morning we left to find that the main lobby was freezing. Breakfast said in the room on the TV Stan 7am, when we called the desk clerk who I might add lives in the hotel with her boyfriend and was asleep, we had to wake her said 7:45. It was partially done by 8. We had to practically shake the waffle mix to get it out, just tasted watered down, the muffins were cold, no meat yogurt or fruit and no creamer for coffee or milk. I would have been better of ate fast food. I paid 160 for 1 night. In my opinion don't go it isn't worth it, you can't find and staff and by any I mean the 1 lady and her boyfriend. The manager is rude and thinks he knows it all but in reality they have no idea how to run a hotel. It's nothing more than a roach motel. Choose elsewhere!