Htop Pineda Palace 4Sup - Adults Recommended #HtopBliss

Rooms very tiny for a family, worse than a Travelodge. Food limited for dinner but a little more at breakfast. Staff not very friendly or interested in helping to provide support on dietary requirements.

Myself and my partner stayed here for 4 nights 2nd-6th May. We arrived at around 21:30 to be told the food area was closed but they had put food in our room for us which we thought was a nice touch. How wrong we were. My partner bit into what looked like a chicken cutlet completely RAW. When we took it down to reception their response was ‘the chef was no longer working to cook anymore’ we obviously didn’t want anything more after that. We had booked all inclusive but to our surprise when we got there that did not mean everything (alcohol wise). There were two types of all inclusive bands. Premium meant you were limited to what drinks you can have. Gold you can have everything. We booked through love holidays and assumed all inclusive meant all inclusive. There was no option to upgrade to gold when we initially booked. Food was average, pretty much the same thing everyday & nothing could be taken outside of the dining room. Breakfast is from 7:30-10, although on the Pineda palace website it states that there is a roof top bar serving drinks & snacks from 10:30. This is false information as the rooftop bar is only open during peak times ‘June-September’ which meant having to go down 8 floors to the bottom floor to get drinks to have by the pool. Not great when only 1 lift was working. The pool area did not have any umbrellas and looks nothing like the photos online, a lot smaller in fact and very shallow. The room was advertised as an air conditioned room, that was not the case. The aircon was turned off throughout the hotel as it was not ‘hot enough’ for it to be on apparently, although the room was uncomfortably hot to sleep in. We went to reception to complain that they should not advertise the room as air conditioned if they turn the aircon off. Had we known all of this we probably wouldn’t have booked to stay here. On a brighter note, the rooms were clean & the bar staff & waiters/waitress were great. Drinks were generous. The hotel is across the road from a beautiful beach & has plenty of places around to eat/drink. Mala Pekora - Italian D tapeo - Tapas Indian Palace - Indian All within walking distance of the hotel and 100% recommend. The hotel also has a sauna area which you can book for an hour at a cost of €5pp. This was quite nice and relaxing.

The hotel is overrated. Squeaky bed, No tissues, Have to pay €8 per day for safe box, Very bad bathroom, Small swimming pool.

Rude staff, that are obnoxious and lack basic manners. The same goes for the guests, rude and loud French and Germans. This hotel is not catered for Brits. The walls are that thin between rooms you can here the neighbours arguing, as well as annoying loud inconsiderate Frenchies walking past at 1 am and onwards.