The Great Escape in Belize's Best Tourist Destinations!!

Bait and switch I booked a 3 bedroom/2 bath apartment on June 15th for a December 31st arrival. I received confirmation on the booking. I sent one more message to the manager of the booking and did not receive a reply. About 2 weeks prior to our vacation, I sent a message asking about transportation from Placencia Airport to the location, which they kindly set up for us but he made no mention of the fact he did not have the 3 bedroom/2 bath. We arrived at the complex and checked in. When we got to our apartment it was a 1 bedroom/1 bath with a pack and play. I have a teenager, not a baby, and was never asked it these accommodations would be acceptable. I was told that they had tried to give us the accommodations that we had booked, but it wasn't available and that I could stay in the 1 bedroom or they would refund my money. I was not able to find what we were looking for until the next day, so we stayed one night and were refunded all but one night of our trip even though it was not the apartment that we booked. The 1 bedroom had one set of towels and no sheets for the pull out bed. The cabinet doors were falling off in the bathroom. All I can say was the bed was comfortable. So to sum this up, the manager knew he did not have the accommodations that we booked all along. They baited us there thinking we would just stay because we were stuck and had no where else to go. I would never recommend this place and I recommend if you have a reservation, cancel it and run away as fast as you can.

Good Location Rental was very nice. On-site manager was excellent. The one negative is that the unit we rented was directly behind another very large house (which was about 5 feet from our rental and balcony.) The photos taken from the balcony were not a good representation of what you would be seeing from the balcony and with windows from other house looking directly on our rental, privacy felt compromised. Compromised.

Disappointing experience Very disappointed that we were unable to stay at the property. We booked last year but new management “couldn’t see “ our booking and filled it with other guests. We found out when we were an hour away . Manager did find us a hotel for the night and paid for it, though because of the late date we had to pay a lot more money for last minute accommodations.