Holiday Inn Express Hotels in Plano

The gentleman that was working the front desk the Saturday morning during our stay was extremely accommodating and friendly! I wish I would’ve gotten his name. 1 of the female staff (7a-3p shift when we checked in on Friday) was very friendly when I was speaking with her.. the gentleman that I’m guessing is an AGM type that was “checking” cleaned rooms before check-in on Friday never once acknowledged us even when standing in front of us... and the female 2nd shift employee was a typical 2nd shift employee. Busy with everything going on, but nice enough. The room was well enough clean, except the carpet needed to be vacuumed. It would’ve been good if the syringe with other trash in the parking lot would have been picked up at some point during our 3 day stay. But for the rate, guess beggars shouldn’t be choosers.

I reserved a suite for my mom and me to stay in for 1 night as she was having surgery next door at the heart hospital. I was checked in a timely manner and my room looked like the pictures on the website. It was fairly clean except for all the dog hair on the floor and food crumbs left over from previous guests in multiple places on the carpet! It was clear they skipped the vacuming! I slept on the pull out sofa and I checked upon arrival for sheets and blankets. I didn't see a blanket and called to the front desk the man working there was very irritated that I asked for a blanket. he said I could come get one. So with my room being the farthest from lobby, I made my way down there. No blankets!! I was told and no offer to get me one. When I did verify and asked are u sure? He said he'd go tear up a bed for me and bring it to me! That is when i notified him of the pet hair and food. he was not happy that i asked for housekeeping to come and vacuum! So beware he's a little crabby!! I used the fitness room which needs help! Very minimal! The breakfast was served in the mornig but n o details at chek in when it was hours etc! It was okay . typical hotel breakfast nothing to brag about! All in all it fit our needs for a overnight stay!

We love staying here it's right in the middle of town there's everything around it very busy area.

We booked only one night here, thank goodness. The A/C DID work in our room, so that's the plus to this review. The room wasn't really ”clean” when we got in (just random wrappers & some small pieces of trash around/behind bed) but I didn't worry about it, as I was only needing somewhere to sleep. Not long after I laid down, a roach (pictured) was crawling on my bed! I hate roaches, so this was disgusting to me! I finally found it & killed it, but while looking for it, found ANOTHER small bug by the bed! (Also pictured). We've stayed at all kinds of hotels (mostly Choice brand, as we're Platium status) but this is the first time to have BUGS. Very gross.

It was very neat and clean, and the staff were very professional and polite. I recommend Baywatch by Windham

Overall good, the address of the hotel is also relatively safe, it is not convenient to enter and exit, on the highway, but the United States is big, it is necessary to have a car.

When checking in, was told about all the things that didn't work or wasn't open. Using key cards at doors didn't work. Didn't hear that and was locked out for 20 minutes until someone let me in. Pool and laundry room was closed. Was told we could use a pool 10 miles away at another hotel. No face towels were available, had to use hand towels until some were available the next day. Some of the hand towels were so worn you could see through the worn areas. Extra pillows didn't have pillow cases, just dust covers. Called the hotel personally to request connecting rooms. When checking in, was told rooms were together but found out they were across from each other. When inquiring why we could not get connecting rooms, was told hotel didn't have double rooms that connected. No one told me that when I called the first time with the request. Had two rooms and the 2nd room toilet wouldn't stop running so family members were moved to another room, but on another floor. Stayed for 4 nights, all key cards had to be rekeyed 1 to 2 times every day because they just quit working. Toilet is a small low toilet, like a daycare child sized toilet. TV only had around 10 channels and those were the major network channels and news channels. Although the rest of the channels showed up in the channel lineup, they didn't play. Remote was slow to react to pushing buttons. If you pushed the up/down button more than 6 times, it hesitated and you had to wait until it caught up. Air conditioner was loud in one room that it drowned out the tv. One room had stains on sheets and family member had to change out the sheets on their own. Granted, we had a very late check in, but the sheets shouldn't have had stains on them. Slow working elevator. Out of all of this, had no complaints against the hotel staff. They were friendly and apologetic.