LeaAllan
April 23, 2025
Basic hotel but don’t feel we paid basic prices so feel a bit disappointed as the photos and the description of our room was not accurate. Our room was dated, in need of repair, there was an electrical socket hanging off the wall, the patio door was broken to the point of being dangerous and there was no air conditioning as promised. We asked to be upgraded due to the issues but I was happy to pay extra (I don’t like to complain) and were told the hotel was full. Positive aspects - staff are friendly and try to be helpful and they can’t help being limited with a lack of resources. Our room was clean but very sparse and basic, the AC did not work and when I spoke to reception about this they sighed and pulled out a book of names to add our room to. The receptionist explained the engineer was from Gran Canaria and hadn’t arrived yet to fix the problem which was affecting most of the hotel. She shook her head and said, “It’s nothing new, we are aware” I wasn’t able to drink the wine available at dinner times as it was so acidic, but it was on tap and part of the all-inclusive arrangement. You can pay extra for a bottle of wine (about 13euros) if you prefer but it’s not the quality you would expect on the continent. Food was reasonable but nothing to get excited about. Very samey, desserts bland (flavoured mousse, tinned fruit) and lacking in variety, lots of choice for main meals, but very basic and bulk cooked so you can’t expect the same quality as you would expect in restaurants. The thing I liked least about the hotel is that it is spread out some distance and not at all enclosed or secure. The pool area is by the beach and open to the public, as is the apartments which are accessible from the main road and car park areas. I felt this was unusual and for this reason I would probably not rebook or advise for those travelling with children.