H10 Conquistador

We have stayed here a few times but this one they excelled themselves my husband fell a few times and was I’ll while we were there and they couldn’t do enough for us making our stay brilliant everything was perfect even a waiter getting myself breakfast to take back to our room even a letter under the door saying to dial 9 straight away for help the reception staff including Israel were brilliant they certainly deserve a5star in my opinion we will certainly be back

We just stayed at the H10 Conquistador in Tenerife, and while there were definitely some positives, there were also quite a few frustrations that took away from the overall experience. The good stuff first: The hotel is clean and well-kept, and the pool areas are lovely – perfect for relaxing, plenty of loungers. The food at breakfast and dinner was generally very tasty, with a decent variety. Lunch was the weakest meal, but overall the quality was good. The bracelet is handy (though a little bulky – a slimmer version would be more comfortable). Now for the not-so-great: • Extra charges were everywhere. €15 to rent a towel (cash only), and £1 for each change. €18 per week to use the safe. • €3 for a glass of tap water at dinner, while it’s free at the bar. No tea or coffee with lunch or dinner, which seems odd. • €4.50 for a smoothie made from cheap carton juice – definitely not worth the price. • Rooms are small and feel very cramped for three people – space was definitely an issue. • Our room wasn’t cleaned on days they deemed it “too messy,” which felt inconsistent and unfair. • The back gate was broken from Wednesday through Saturday, making getting in and out of the hotel more inconvenient than it needed to be. • The indoor pool? Locked away and not open to regular guests, which was disappointing. It should be made clear that it’s off-limits unless you pay extra. • In the dining room, we often had to wait for someone to show up at the egg station (around 5 minutes most mornings). Table turnover was slow, leading to long queues at breakfast, and food was being cleared away before the official end of service time. Overall, while the hotel has its strong points – especially the cleanliness, pool area, and some of the food – the constant extra charges and little inconveniences added up. With better service and more transparency about what’s included, it could be a great stay. As it stands, it just didn’t feel like great value for money.

I went with my daughter to the hotel as recommended by a friend. We are absolutely loved everything about the hotel the room the food the drinks the entertaining every day and every night the shows were really lovely.. the staff at the reception, the entertainers on the pool and the bingo were really friendly the saxophonist at the piano bar and the singers were amazing too. We really had a fantastic week, thank you very much Hotel H 10.. we will definitely come back next year. Maha and Carine Humphreys

Booked with Tui and Paid £5100 all inclusive for two rooms over October half term. On arrival we were allocated 2 rooms on the first floor which are used as guest checkout rooms. Both rooms overlooked the car park and roof to the front entrance of the hotel. This was full of cigarette butts and was filthy dirty. We complained the next morning and were told there were no other rooms available for another 2 days! We eventually moved to the upper floor and the rooms were average. No tea making facilities, walls tired and in need of attention but clean. The hotel needs a full uplift, the staff on reception look miserable and are not concerned about customer complaints. The food was excellent, lots of choice for AI with a large selection of vegan, vegetarian and deserts. The Tui rep was useless and was also not concerned about customer complaints. The location of the hotel is great, right on the promenade over looking the sea. We have stayed in most of the H10 hotels in Tenerife and the conquistador is by far the worst. It was also the most expensive. Due to this experience we would not stay here again.

Fantastic service, the staff were polite and professional and very welcoming. We did go with the privilege package and it was certainly a great experience. We will be going back to the hotel but we will definitely be going with the privilege package again. Thank you for a great week.

If you are animal lover this is for you first room cockroach second room woken up by mouse scratching sitting on table moved room at 3am next morning found nest in back of fridge hotel and JET2 not bothered or interested wife couldn’t sleep for rest of holiday what a dump