Portofino Mallorca

I recently stayed at a hotel and would like to share my review based on different aspects. The location of the hotel was quite good, earning a score of 4. It was conveniently close to a beautiful beach. However, the hotel was a bit far from the city center, which may be a drawback for some guests. In terms of service, the hotel staff was excellent, receiving a score of 5. They were attentive, friendly, and went above and beyond to ensure a satisfying stay. Cleanliness was another positive aspect of the hotel, deserving a score of 5. The rooms and common areas were well-maintained and tidy. However, there were a few drawbacks in terms of amenities. The rooms were quite small, and the soundproofing was not great, resulting in noise from the adjacent rooms and hallway. Additionally, the balcony was located too close to the neighboring room, which compromised privacy. Overall, the hotel had a good location near the beach (4/5) and provided excellent service (5/5). The cleanliness was also top-notch (5/5). However, the small room size, poor soundproofing, and proximity of the balcony to the next door were areas for improvement (4/5).

Very nice and accommodating staff, clean and simple room, nice property ... I would have given it a much higher rating but I have to warn fellow travelers about the noise. The hotel is like an echo chamber and you can hear things in the hallway and through the stairwell, as well as every footstep above. To make it worse, the other patrons were not considerate and were loud in the hallway and laughing and banging on a door at 2am. If I didn't need to hear my alarm, I would have put in earplugs. Maybe the hotel could put a sound-machine in every room.

We had a lovely time at the Hotel Portofino, we stayed 5 nights. The staff were polite, helpful and kind including the cleaners, receptionists and the poolside bar staff. The rooms and hotel was kept clean at all times. There are great restaurants nearby and a supermarket and chemist on the corner. The beach is very close by with a beautiful beach. Will definitely be returning.

An reasonable hotel which is spoiled by the noise at night from people above, below or on the same floor as you as you can hear everything. Doors slamming, voices, footsteps, furniture being moved even the curtains being drawn. No soundproofing whatsoever. I have never stayed anywhere where it's been so bad for it. I'm glad I had earplugs as it was quite unbelievable how bad it was. It spoiled what is a simple but nice hotel. No frills rooms that are clean and serviced so that was good. Staff seemed nice although contact with them was very limited. The seaview from our room was nice. Didn't eat there and the pool was always too busy to get a sunbed so didn't use that either. Wouldn't stay there again simply as the noise you hear from other guests at night is ridiculous. If you don't mind noise then go for it. If you need quiet to sleep then good luck here, you'll need it.

Although Portofino is a little old fashioned I couldn't fault the service and cleanliness. We had everything we needed in the room, including a mini fridge, air conditioning, and a hairdryer. The beds were comfy and the shower was powerful. We just stayed one night but the pool area looked good, and we enjoyed our breakfast.