Apartamentos Mix Bahia Real

Terrible hotel and very poor customer service. This hotel should not accept bookings for families with young children.  Hotel accepted a room booking for 2 adults and 1 infant. Hotel failed to provide a safe cot for our baby to sleep in. Cot provided was broken and dirty. Staff could not provide an alternative. Room was dirty. Windows were smeary. Sticky sideboards. Punch marks on the wardrobe door. Leaking tap in the bathroom. No towels provided. Sofa bed was very uncomfortable. Rubbish visible on the surrounding streets.  Impossible to sleep due to noise from local bars and clubs. Guests return to their rooms in the early hours of the morning arguing and shouting. Hotel Manager and Chief Operating Officer refused to provide a refund but offered €40 compensation, however the payment never reached our bank account.

I recently stayed at Apartamentos Mix Bahia Real from August 10, 2024, to August 11, 2024, and I am compelled to share my extremely disappointing experience. Upon arrival, we found our room in terrible condition. The cleanliness was severely lacking, and we encountered numerous insects, including bedbugs and ants, which resulted in multiple bites for my family and me. This caused significant discomfort and stress during our stay. Additionally, the refrigerator in our room was not functioning, leading to the spoilage of all our purchased food. This added to our frustration, as we were unable to store any perishables. The bedding was appalling, with visible blood stains on the sheets, and the dishes and utensils provided were dirty and unhygienic, making them unusable. The overall quality and amenities of the hotel were far below the star rating it claims to have. Despite raising these issues with the reception, the staff were unable to resolve any of our concerns, leaving us to endure an unpleasant and uncomfortable stay. I urge others to reconsider staying at this property until these issues are addressed.