The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Playa del Carmen
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive
1 Avenida Norte & Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, Quintana Roo, 77720, Mexico
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With a stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 3 minutes by foot from Playa del Carmen Main Beach. This luxury hotel is 0.2 mi (0.2 km) from Mamitas Beach and 6.2 mi (10 km) from Xplor Theme Park.Show More
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Amenities
Indoor swimming pool
Outdoor swimming pool
Diving
Snorkeling
Sauna
Spa
Massage room
Gym
All Amenities
Property Description
With a stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 3 minutes by foot from Playa del Carmen Main Beach. This luxury hotel is 0.2 mi (0.2 km) from Mamitas Beach and 6.2 mi (10 km) from Xplor Theme Park.
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4.0/5
Very GoodEasy access to the beach and great food.
All 107 Reviews
Surroundings
Airport: Cancún International Airport
(55.6 km)
Landmarks: Deportivo Mario Villanueva Madrid
(290m)
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Rooms
Guest Reviews
Services & Amenities
Policies
10
Deluxe Junior Suite, 2 Queen Beds
2 Queen bed and 1 Sofa bed
44.8m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
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9
Luxurious Master Suite
1 King bed and 1 Sofa bed
100m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
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7
Luxurious Grand Master Suite
Bedroom 1:1 King bed ● Living Room:1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
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9
Luxurious Grand Master Suite, Partial Ocean View
Bedroom 1:1 Sofa bed and 1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
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7
Deluxe Junior King Suite
1 King bed and 1 Sofa bed
44.8m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Check Availability
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Guest Reviews
4/5
Very Good
107 reviews
Verified Reviews- Cleanliness4
- Amenities4
- Location4
- Service4
Average for similar properties in Playa del Carmen
AI Summary
The property impresses with its spacious rooms and friendly staff. Guests enjoy the spa, pool, and convenient location near amenities. However, some may find the location noisy.
Guest User
June 29, 2024
Very good despite a delayed and slow check in
mohamad
December 18, 2023
The hotel looks nice, but is very noisy. Specially during mornings when you are sleeping. The restaurant on first floor starts working from 6:30 am and walls are very thin. So you hear lots of noise and hard to sleep well. But still they have good promotions for free messages and other stuff. I recommend getting a room on 3rd floor to have least noise.
Guest User
November 24, 2024
The hotel itself was very good, but
At first, they said it was a deposit and I paid 1000 pesos with my credit card,
and when I asked to cancel the deposit when checking out,
they said there was no record of the payment.
My card statement clearly shows the record.
The front desk was completely ignorant, saying there was no record of the payment.
Then they suddenly changed and treated me very rudely.
After making me wait for about 20 minutes, they said
It was an environmental tax.
From the beginning, there was no mention of an environmental tax, it was a deposit,
but they changed their words.
I lost all trust.
It was completely bad.
Original TextTranslation provided by Google
Guest User
January 9, 2025
It doesn't feel fancy, but it's a place with a cute Mexican flavor~
Original TextTranslation provided by Google
Guest User
November 16, 2023
I like it so much that I want to come back again
I was satisfied.
The food is delicious and I went to another branch.
There is also a shuttle that can take you there.
It was easy to use and I recommend it.
Original TextTranslation provided by Google
Guest User
January 7, 2025
Easy access to the beach and great food.
Original TextTranslation provided by Google
Guest User
November 10, 2023
Excellent location and facilities! Like food and care. 👍🏼
Original TextTranslation provided by Google
Services & Amenities
Most popular business facilities
Indoor swimming pool
Additional charge
Outdoor swimming pool
Diving
Off-site
Snorkeling
Off-site
Sauna
Spa
Additional charge
Massage room
Gym
Private parking
Free
Car rentals
Bar
Restaurant
Business center
Tour and ticket booking service
24-hour front desk
Wi-Fi in public areas
Free
Luggage storage
Indoor swimming pool
Outdoor swimming pool
Spa
Gym
Bar
Restaurant
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
2 Swimming pools
Indoor swimming poolAdditional charge
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Valet parking
Free
Transportation
Car rentals
Shuttle service
Additional charge
Business Services
Business center
Wedding service
Front Desk Services
Tour and ticket booking service
Safe at front desk
Luggage storage
Wake-up call
Concierge service
24-hour front desk
Food & Drink
Bar
Lobby bar
Snack bar
Public Areas
Elevator
No smoking in public areas
Water purifier
Health & Wellness
Gym
Massage room
Sauna
Spa
Additional charge
Diving
Off-site
Snorkeling
Off-site
Body care
Yoga session
Cleaning Services
Laundry service (on-site)
Additional charge
Clothes dryer
Accessibility
Handrails on stairs
Pool hoist available
Pool ramp available
Wheelchairs available
Safety & Security
First aid room
Fire extinguisher
Smoke detector
Intruder alarm
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: 15:00–24:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children are not permitted to stay in this room type.
Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.
Breakfast
TypeContinental
StyleBuffet
Opening hours[Mon - Sun] 07:00-11:00 Open
| Age | Fee |
|---|---|
Adult | Buffet:$10.00 (approx. AED 36.74) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service Animals
Service animals are not allowed
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
- Cash
Property Description
- Opened: 2018
- Number of Rooms: 233
With a stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 3 minutes by foot from Playa del Carmen Main Beach. This luxury hotel is 0.2 mi (0.2 km) from Mamitas Beach and 6.2 mi (10 km) from Xplor Theme Park.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a hot tub, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite at 28, one of the hotel's 3 restaurants. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.
Make yourself at home in one of the 120 air-conditioned rooms featuring microwaves and flat-screen televisions. Rooms have private furnished balconies. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a hot tub, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite at 28, one of the hotel's 3 restaurants. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.
Make yourself at home in one of the 120 air-conditioned rooms featuring microwaves and flat-screen televisions. Rooms have private furnished balconies. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have rainfall showerheads and complimentary toiletries.