Banyan Tree Mayakoba

Select date

1 night

1 room, 2 adults, 0 children

All properties in Playa del Carmen

Banyan Tree Mayakoba

Name: Banyan Tree Mayakoba
Address: Carretera Federal Chetumal-Puerto Juárez KM 298 Riviera Maya, Playa del Carmen, Quintana Roo, 77710, Mexico, Carretera Federal Chetumal-Puerto Juárez KM 298 Riviera Maya, Playa del Carmen, 77710, Mexico
Price range: Unbeatable daily deals - quickly find great rates for your ideal stay. And if it's cheaper elsewhere, we'll refund the difference.
Rating: 4.7

Renovated in 2025

2026 Global 100 - Villas

Carretera Federal Chetumal-Puerto Juárez KM 298 Riviera Maya, Playa del Carmen, Quintana Roo, 77710, Mexico

Show on map

We Price Match

Highlights

Ideal location

Great views

Lots to do

Top local pick

Sparkling clean

Amenities

4 Restaurants

Golf course

Outdoor swimming pool

Private beach area

Snorkeling

Spa

Massage room

GymFree

All amenities

Property Description

9.4/10

Amazing

Cleanliness9.4

Amenities9.4

Location9.4

Service9.4

All 102 reviews

Surroundings

Airport: Cancun International Airport

(48.7 km)

Landmarks: El Camaleón Golf Course at Mayakoba

(790m)

Landmarks: Mayakoba

(800m)

Landmarks: La Capilla de la Santa Cruz

(1.0 km)

Landmarks: el Petén Park

(2.3 km)

Landmarks: Sandos Caracol Aqua Park

(2.5 km)

View on map

Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Deluxe Pool Villa With Living Room

Bedroom 1:1 King bed

251m² | Floor: 1

Has window

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Minibar

Daily housekeeping

Room Details

Check Availability

Beachfront Terrace Pool Suite

1 King bed

164m² | Floor: 1

Has window

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Minibar

Ocean view

Room Details

Check Availability

Beachfront Lanai Pool King Suite

1 King bed

176m² | Floor: 1

Has window

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Minibar

Ocean view

Room Details

Check Availability

Oceanfront Balcony Pool Suite

1 King bed

149m² | Floor: 1

Has window

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Minibar

Ocean view

Room Details

Check Availability

Bedroom 1:2 Queen bed

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Minibar

Daily housekeeping

Room Details

Check Availability

Wellbeing Sanctuary Pool Villa

1 King bed

364m² | Floor: 1

Has window

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Minibar

Daily housekeeping

Room Details

Check Availability

Two Bedroom Serenity Pool Villa

1 King bed and 2 Single bed

484m² | Floor: 1-2

Has window

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Minibar

Daily housekeeping

Room Details

1 King bed

159m² | Floor: 2

Has window

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Minibar

Ocean view

Room Details

Check Availability

Hide Room Types

Guest Reviews

9.4/10

Amazing

102 reviews

Cleanliness9.4
Amenities9.4
Location9.4
Service9.4

Average for similar properties in Playa del Carmen

Most Mentioned

Review summary

Service Quality: The staff consistently received exceptional feedback for their hospitality, friendliness, and attentiveness. Many guests mentioned feeling warmly welcomed and well cared for throughout their stay.

t‍o‍b‍b‍y‍y‍a‍n‍g

May 20, 2025

來這住了四晚，總體體驗還行，房間收拾得也不錯。但這酒店有個通病就是每個房間的泳池都不太乾淨，相當於是個擺設。酒店的服務有些地方不錯，但還是感覺有點潦草

Translate

G‍u‍e‍s‍t‍ ‍U‍s‍e‍r

August 18, 2025

Un vrai voyage

Translate

A‍b‍r‍a‍h‍a‍m‍ ‍A‍r‍o‍n

August 9, 2025

Great place loved it had our own pool and private outdoors area with a lake view. Was unbelievable!!

C‍l‍a‍u‍d‍i‍o

July 20, 2025

Absolutely amazing Resort! Best Location in Mayakoba. Quiet, friendly staff and delicious food.

C‍a‍r‍r‍i

August 1, 2025

Wonderful property. Very private and spacious. We loved the private heated pool!

M‍a‍r‍i‍a‍ ‍V‍i‍c‍t‍o‍r‍i‍a

June 10, 2025

The hotel was in construction and we were not told about this when we booked it. It was inconvenient since there were workers all around the property, one day we even had walk around toilets that were on the side of the road from the renovation of other villas. The food was VERY expensive and I do not believe it was good enough for the price... I mean, there was not one single meal that was under 100 dollars and the value was no 100 dollars. The restaurant that was supposed to be wonderful - Zafron - served us squid that was gummy and they did not even have the lychee ice cream. Honestly, the food was a let down. The last night we went to Casa de Lago in the Rosewood Hotel next door... wow. There was no restaurant in the entire Banyan hotel that was wow, I feel they need to work on their food and their restaurants, all areas of the hotel feel like they are hallways to another area, and restaurants have no personality. Also, we went to the pool, and for instance, there were glasses left on the side of the pool that were not picked up by the waiters. The service of the people of the front desk was very good, and overall all workers were kind and very helpful. Our villa smelled like sewage. There was a problem with the bathroom and it smelled like sewage all the time we stayed there. That was a complete let down. They tried masking it with other smells, but it was very disappointing. If you want to stay at Mayakoba, I would recommend you go to Rosewood instead.

S‍t‍e‍p‍h‍a‍n‍i‍e

June 5, 2025

Property was unique, however restaurant food wasn’t great. Breakfast was less than 3 star quality and very over priced. Customer service was terrible and maintenance in the villas was horrendous. Our showers and bathrooms upstairs and downstairs all stopped working and there were major leaks throughout the villas. Housekeeping would see it as well. The manger’s didn’t say anything to us until we complained finally. The manager offered a room to shower and use bathroom in that was also not suitable but we got to at least shower and brush our teeth. We had 3 young children with us as well. We would never recommend or stay here again. We spent a total of 20k from bill to the food and drink costs for only 4 days. Only for them to accommodate one night free and breakfast.

M‍a‍n‍p‍r‍e‍e‍t‍ ‍K‍a‍u‍r

June 2, 2025

Absolutely stunning resort We went for our 25th wedding anniversary and had an amazing time Would definitely recommend!

Services & Amenities

Property Policies

Check-in and Check-out Times

Check-in: after 15:00

Check-out: 00:30–12:00

Front desk hours: 24/7

Child policies

Children of all ages are welcome at this property.

Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds

Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast

CuisineAmerican, Continental, Vegetarian

StyleBuffet

Age	Fee
Children 1 year old and under	Free
Children 2–12 years old	US$28.40 (approx. VND 748,450) per person
Children 13–17 years old	US$56.80 (approx. VND 1,496,899) per person
Adult	Buffet:US$56.80 (approx. VND 1,496,899) per person

Additional breakfast fees are not included in the total and need to be paid at the property.

Pets

Pets are allowed on requestAdditional charge

Types of pets allowed: dogs

Fee: US$70.00 (approx. VND 1,844,770) per pet per stay

Service animals

Service animals are allowed on request

Age Requirements

The main guest checking in must be at least 18 years old

Paying at the hotel

Cash

Property Description

Opened: 2009
Renovated: 2025
Number of Rooms: 160

Phone:+52-9848773688

Email:reservations-mayakoba@banyantree.com

Located in Playa del Carmen, Banyan Tree Mayakoba is by the ocean, within a 15-minute drive of El Camaleón Mayakoba Golf Course and Quinta Avenida. This beach hotel is 11.7 mi (18.9 km) from Xcaret Eco Theme Park.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. When the sun is out, a round of golf or a day at the private beach are two great options for taking advantage of the fine weather. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Enjoy international cuisine at Sands Beach Club, a restaurant where you can take in the ocean view, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges. Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee.

Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Playa del Carmen? This hotel has 3310 square feet (308 square meters) of space consisting of conference space and 4 meeting rooms. Free valet parking is available onsite.

Make yourself at home in one of the 161 guestrooms featuring minibars and espresso makers. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies or patios. 50-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.

Frequently Asked Questions

What are the check-in and check-out times at Banyan Tree Mayakoba?

Check-in time at Banyan Tree Mayakoba starts at 15:00, and check-out time is by 12:00.

Does Banyan Tree Mayakoba have a pool?

Yes, Banyan Tree Mayakoba has a swimming pool for guests.

Are pets allowed at Banyan Tree Mayakoba?

Yes, pets are welcome at Banyan Tree Mayakoba, but we recommend calling ahead to confirm details (e.g., pet size, fees).

Does Banyan Tree Mayakoba serve breakfast?

Yes, Banyan Tree Mayakoba serves breakfast for guests. Breakfast options include American, Continental, Vegetarian style.

How much does it cost to stay at Banyan Tree Mayakoba?

Room prices at Banyan Tree Mayakoba vary by travel dates, hotel policy, and other factors. Enter your travel dates to see current prices.

How to get to Banyan Tree Mayakoba from the nearest airport?

The nearest airport is Cancun International Airport, located about 41 mins from hotel by car (48.7 km) away.

What’s the cancellation policy at Banyan Tree Mayakoba?

The cancellation policy at Banyan Tree Mayakoba depends on your room type and booking terms.

Does Banyan Tree Mayakoba offer airport transfers?

Yes, Banyan Tree Mayakoba provides airport transfers for guests. We suggest calling ahead to confirm availability, pricing, and scheduling.

About This Property

Nearest Airport	Cancun Intl. Airport
Distance to Airport	48.71KM
Average Price From	VND80328903
Hotel Star Rating	5

Recommendations

Most viewed hotels

Mexico Playa del Carmen Las Palmas - Pdc Giovanni P4 2 Bd 1 5 Bath Balcony El Faro 206 Surf Fusion Beach Hotel Las Brisas Condominios The Fives Downtown Hotel & Residences, Curio Collection by Hilton Thompson Playa Del Carmen Beach House, by Hyatt Serenity Hotel Boutique by Alsol La Adelita just 5 minutes walking to the public beach.Tukan Hotel Playa del Carmen Villa Unica by Playa Moments