Impression Moxche by Secrets
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Playa del Carmen

Impression Moxche by Secrets

2024 Global 100 - Scenic Hotels
Carr. Cancún - Tulum km 294, Corasol, 77710 Playa del, Playa del Carmen, Quintana Roo, 77714, Mexico
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With a stay at Impression Moxché by Secrets – Adults Only – All Inclusive in Playa del Carmen (Grand Coral), you'll be within a 15-minute drive of Quinta Avenida and Playa del Carmen Main Beach. This beach property is 9 mi (14.5 km) from Maroma Beach and 10.9 mi (17.5 km) from Xplor Theme Park.Show More
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hotel overview picture
Last booked 1 hr ago
Highlights
Free parking
Ideal location
Sparkling clean
Lots to do
Excellent service
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Amenities
Outdoor swimming pool
Nightclub
Beach volleyball
Spa
Business center
Snorkeling
Gym
Private beach area
All Amenities
Property Description
With a stay at Impression Moxché by Secrets – Adults Only – All Inclusive in Playa del Carmen (Grand Coral), you'll be within a 15-minute drive of Quinta Avenida and Playa del Carmen Main Beach. This beach property is 9 mi (14.5 km) from Maroma Beach and 10.9 mi (17.5 km) from Xplor Theme Park.
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4.6/5
Great
really good food and service
All 96 Reviews
Surroundings
Airport: Cancún International Airport
(52.6 km)
Landmarks: Royal Elite Vacation Club
(160m)
Landmarks: Sandos Kids Club
(300m)
Landmarks: Theater Sandos
(330m)
Landmarks: Dive Balam
(470m)
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Rooms

Guest Reviews

Services & Amenities

Policies

Signature Suite King
7

Signature Suite King

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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Two Story Penthouse Suite Ocean Front
5

Two Story Penthouse Suite Ocean Front

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Ocean view
Room Details
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Master Suite Ocean View
7

Master Suite Ocean View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Ocean view
Room Details
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Signature Swimout Suite Tropical View
5

Signature Swimout Suite Tropical View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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Master Suite Ocean Front
15

Master Suite Ocean Front

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Ocean view
Room Details
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Signature Suite King Tropical View
9

Signature Suite King Tropical View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Electric fan
Room Details
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Signature Suite Double Tropical View
4

Signature Suite Double Tropical View

2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Electric fan
Room Details
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Panoramic Suite Ocean Front
13

Panoramic Suite Ocean Front

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Ocean view
Room Details
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Oceanfront Signature Suite
6

Oceanfront Signature Suite

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Ocean view
Room Details
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Signature Suite Ocean View 1 King bed
11

Signature Suite Ocean View 1 King bed

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Ocean view
Room Details
Check Availability
Master Suite Swimout Tropical view
7

Master Suite Swimout Tropical view

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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Guest Reviews

4.6/5
Great
96 reviews
Verified Reviews
  • Cleanliness4.6
  • Amenities4.6
  • Location4.7
  • Service4.5
Average for similar properties in Playa del Carmen
Most Mentioned
AI Summary
The hotel provides exceptional butler service, multiple pools, and luxurious suites with comfortable bedding. Guests appreciate the attention to dietary needs. However, some may find the hotel overpriced.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 29, 2023
really good food and service
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
March 8, 2025
From January 29th to February 1st I stayed at the hotel Impression Moxche by secrets in palsy del Carmen. During my stay, the service was acceptable, but the experience after check-out has been extremely disappointing. Upon leaving the hotel, I forgot to request my invoice, so I immediately contacted the concierge service to ask for their help. At first, they assured me that they would take care of the matter, but over time I have only received evasiveness and no concrete solution. Almost a month has passed and a procedure as simple as issuing an invoice remains unresolved. I have made multiple follow-ups and, given the lack of progress, I even proposed that they provide me directly with the contact of the person in charge, understanding that the concierge team could face difficulties in management. However, despite my willingness and patience, the hotel has not provided any effective response or promoted the process appropriately. While service during the stay is important, after-sales service is equally essential. It is unacceptable that a hotel of Impression's category should handle such a basic aspect of customer service in such a poor and negligent manner. To this day, the hotel has not taken this situation seriously and promptly leaves guests stranded once they have left its facilities.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
December 1, 2024
It was not bad. I stayed for two days and the housekeeper didn't take care of me on the first day of check-in and the last day of check-out.
Original TextTranslation provided by Google
r‍u‍i‍i‍i‍8‍1‍4
January 7, 2024
The room is large and the service attitude is very good. 24-hour hotel service, most of which are included in the restaurant, where you can drink at any time.
Original TextTranslation provided by Google
X‍u‍s‍h‍i‍h‍a‍n‍p‍a‍r‍r‍y
January 14, 2025
Very good hotel, very suitable for lying down
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
May 16, 2024
The room facilities are complete, the toiletries are excellent, the hotel butler service is excellent, the dishes in various restaurants are great and impeccable👍
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 9, 2025
Overall great, like it
Original TextTranslation provided by Google
o‍m‍o‍2‍0‍2‍2
December 16, 2023
The service attitude of the bar and front desk is very average. The bar staff is very rude. The elevator is also broken. It is obviously a new hotel. The facilities are average and the food tastes bad.
Original TextTranslation provided by Google

Services & Amenities

Outdoor swimming pool
Spa
Private beach area
Conference room
Table tennis room
Bar
Restaurant
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Outdoor swimming pool
Parking
Parking is available Off-site parking.
Transportation
Front Desk Services
Languages Spoken
Food & Drink
Health & Wellness
Activities
Public Areas
Cleaning Services
Business Services
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: 15:00–24:00
Check-out: 11:00–12:00

Front desk hours: 24/7

Child Policies
Children are not permitted to stay in this room type.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
StyleBuffet
AgeFee
Adult
Free
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs
Fee: MXN$1,114.24 (approx. AED 205.39) per pet per night

Service Animals
Service animals are allowed on request

Age Requirements
The main guest checking in must be at least 18 years old.

Paying at the Hotel

Property Description

  • Opened: 2021
  • Number of Rooms: 198
With a stay at Impression Moxché by Secrets – Adults Only – All Inclusive in Playa del Carmen (Grand Coral), you'll be within a 15-minute drive of Quinta Avenida and Playa del Carmen Main Beach. This beach property is 9 mi (14.5 km) from Maroma Beach and 10.9 mi (17.5 km) from Xplor Theme Park.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a steam room, and a fitness center. Additional amenities at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.

All-inclusive rates are available at this property. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at SeaSide, one of the property's 14 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. When you are in need of a refreshing drink, visit the beach bar or one of 10 bars/lounges, or 2 poolside bars.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This property has 11950 square feet (1110 square meters) of space consisting of a conference center and 5 meeting rooms. Free valet parking is available onsite.

Make yourself at home in one of the 198 air-conditioned rooms featuring minibars and espresso makers. 55-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature separate bathtubs and showers, hair dryers, and bathrobes. Conveniences include safes and separate sitting areas, as well as phones with free local calls.

Frequently Asked Questions

What are the check-in and check-out times at Impression Moxche by Secrets?

The check-in time at Impression Moxche by Secrets is 15:00-24:00 and the check-out time is 12:00.

Does Impression Moxche by Secrets have a swimming pool?

Yes, Impression Moxche by Secrets has a pool.

Are pets allowed at Impression Moxche by Secrets?

Yes, pets are typically allowed at Impression Moxche by Secrets, but it's always best to call ahead to confirm.

How much does it cost to stay at Impression Moxche by Secrets?

Prices at Impression Moxche by Secrets are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

How to get from the closest airport to Impression Moxche by Secrets?

The closest airport is Cancún International Airport, and it is about 46 mins from hotel by car (52.6 km).

What is the cancellation policy for Impression Moxche by Secrets?

The cancellation policy for Impression Moxche by Secrets varies depending on the type of room and booking conditions.

Does Impression Moxche by Secrets offer airport transfer services?

No, the Impression Moxche by Secrets doesn't offer airport transfer services.

About This Property

Nearest AirportCancún International Airport
Distance to Airport52.58KM
Average Price FromAED5590
Hotel Star Rating5