Impression Moxche by Secrets
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Playa del Carmen
Impression Moxche by Secrets
2024 Global 100 - Scenic Hotels
Carr. Cancún - Tulum km 294, Corasol, 77710 Playa del, Playa del Carmen, Quintana Roo, 77714, Mexico
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With a stay at Impression Moxché by Secrets – Adults Only – All Inclusive in Playa del Carmen (Grand Coral), you'll be within a 15-minute drive of Quinta Avenida and Playa del Carmen Main Beach. This beach property is 9 mi (14.5 km) from Maroma Beach and 10.9 mi (17.5 km) from Xplor Theme Park.Show More
We Price Match
Last booked 1 hr ago
Highlights
Free parking
Ideal location
Sparkling clean
Lots to do
Excellent serviceShow More
Amenities
Outdoor swimming pool
Nightclub
Beach volleyball
Spa
Business center
Snorkeling
Gym
Private beach area
All Amenities
Property Description
With a stay at Impression Moxché by Secrets – Adults Only – All Inclusive in Playa del Carmen (Grand Coral), you'll be within a 15-minute drive of Quinta Avenida and Playa del Carmen Main Beach. This beach property is 9 mi (14.5 km) from Maroma Beach and 10.9 mi (17.5 km) from Xplor Theme Park.
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4.6/5
Greatreally good food and service
All 96 Reviews
Surroundings
Airport: Cancún International Airport
(52.6 km)
Landmarks: Royal Elite Vacation Club
(160m)
Landmarks: Sandos Kids Club
(300m)
Landmarks: Theater Sandos
(330m)
Landmarks: Dive Balam
(470m)
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Rooms
Guest Reviews
Services & Amenities
Policies
7
Signature Suite King
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Check Availability
5
Two Story Penthouse Suite Ocean Front
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Ocean view
Check Availability
7
Master Suite Ocean View
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Ocean view
Check Availability
5
Signature Swimout Suite Tropical View
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
15
Master Suite Ocean Front
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Ocean view
Check Availability
9
Signature Suite King Tropical View
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Electric fan
Check Availability
4
Signature Suite Double Tropical View
2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Electric fan
Check Availability
13
Panoramic Suite Ocean Front
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Ocean view
Check Availability
6
Oceanfront Signature Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Ocean view
Check Availability
11
Signature Suite Ocean View 1 King bed
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Ocean view
Check Availability
7
Master Suite Swimout Tropical view
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
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Guest Reviews
4.6/5
Great
96 reviews
Verified Reviews- Cleanliness4.6
- Amenities4.6
- Location4.7
- Service4.5
Average for similar properties in Playa del Carmen
AI Summary
The hotel provides exceptional butler service, multiple pools, and luxurious suites with comfortable bedding. Guests appreciate the attention to dietary needs. However, some may find the hotel overpriced.
Guest User
June 29, 2023
really good food and service
Guest User
March 8, 2025
From January 29th to February 1st I stayed at the hotel Impression Moxche by secrets in palsy del Carmen. During my stay, the service was acceptable, but the experience after check-out has been extremely disappointing.
Upon leaving the hotel, I forgot to request my invoice, so I immediately contacted the concierge service to ask for their help. At first, they assured me that they would take care of the matter, but over time I have only received evasiveness and no concrete solution. Almost a month has passed and a procedure as simple as issuing an invoice remains unresolved. I have made multiple follow-ups and, given the lack of progress, I even proposed that they provide me directly with the contact of the person in charge, understanding that the concierge team could face difficulties in management. However, despite my willingness and patience, the hotel has not provided any effective response or promoted the process appropriately.
While service during the stay is important, after-sales service is equally essential. It is unacceptable that a hotel of Impression's category should handle such a basic aspect of customer service in such a poor and negligent manner. To this day, the hotel has not taken this situation seriously and promptly leaves guests stranded once they have left its facilities.
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Guest User
December 1, 2024
It was not bad. I stayed for two days and the housekeeper didn't take care of me on the first day of check-in and the last day of check-out.
Original TextTranslation provided by Google
ruiii814
January 7, 2024
The room is large and the service attitude is very good. 24-hour hotel service, most of which are included in the restaurant, where you can drink at any time.
Original TextTranslation provided by Google
Xushihanparry
January 14, 2025
Very good hotel, very suitable for lying down
Original TextTranslation provided by Google
Guest User
May 16, 2024
The room facilities are complete, the toiletries are excellent, the hotel butler service is excellent, the dishes in various restaurants are great and impeccable👍
Original TextTranslation provided by Google
Guest User
February 9, 2025
Overall great, like it
Original TextTranslation provided by Google
omo2022
December 16, 2023
The service attitude of the bar and front desk is very average. The bar staff is very rude. The elevator is also broken. It is obviously a new hotel. The facilities are average and the food tastes bad.
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Services & Amenities
Most Popular Amenities
Outdoor swimming pool
Nightclub
Beach volleyball
Spa
Additional charge
Business center
Snorkeling
Off-site
Gym
Private beach area
Conference room
Additional charge
Parking
Free
Golf course
Off-site
Car rentals
Diving
Off-site
Tour and ticket booking service
Table tennis room
Bar
Billiards room
Massage room
Sauna
Restaurant
Multi-function room
Tennis court
Wi-Fi in public areas
Karaoke
Luggage storage
Currency exchange
24-hour front desk
Outdoor swimming pool
Spa
Private beach area
Conference room
Table tennis room
Bar
Restaurant
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Outdoor swimming pool
Rooftop pool
Infinity pool
Pool with view
Parking
Parking is available Off-site parking.
Parking
Free
Transportation
Car rentals
Front Desk Services
Concierge service
Safe at front desk
VIP check-in service
Tour and ticket booking service
Express check-in and check-out
Luggage storage
Currency exchange
24-hour front desk
Languages Spoken
French
Spanish
Food & Drink
Room service
Lobby bar
Snack bar
Convenience store/kiosk
Bar
Health & Wellness
Beach volleyball
Yoga session
Spa
Additional charge
Snorkeling
Off-site
Gym
Windsurfing
Off-site
Golf course
Off-site
Turkish bath (Hammam)
Diving
Off-site
Table tennis room
Billiards room
Massage room
Hair and beauty salon
Sauna
Tennis court
Activities
Nightclub
Fishing
Off-site
Private beach area
Beach umbrellas
Karaoke
Public Areas
ATM
Garden
Smoking area
Elevator
Water purifier
Cleaning Services
Laundry service (on-site)
Additional charge
Clothes steamer
Clothes dryer
Ironing service
Additional charge
Business Services
Business center
Conference room
Additional charge
Wedding service
Multi-function room
Accessibility
Accessible rooms available
Stair-free main entrance
Safety & Security
Intruder alarm
CCTV in public areas
Smoke detector
Security personnel
Fire extinguisher
First aid kit
Property Policies
Check-in and Check-out Times
Check-in: 15:00–24:00
Check-out: 11:00–12:00
Front desk hours: 24/7
Child Policies
Children are not permitted to stay in this room type.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet
| Age | Fee |
|---|---|
Adult | Free |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs
Fee: MXN$1,114.24 (approx. AED 205.39) per pet per night
Service Animals
Service animals are allowed on request
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
Property Description
- Opened: 2021
- Number of Rooms: 198
With a stay at Impression Moxché by Secrets – Adults Only – All Inclusive in Playa del Carmen (Grand Coral), you'll be within a 15-minute drive of Quinta Avenida and Playa del Carmen Main Beach. This beach property is 9 mi (14.5 km) from Maroma Beach and 10.9 mi (17.5 km) from Xplor Theme Park.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a steam room, and a fitness center. Additional amenities at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
All-inclusive rates are available at this property. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at SeaSide, one of the property's 14 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. When you are in need of a refreshing drink, visit the beach bar or one of 10 bars/lounges, or 2 poolside bars.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This property has 11950 square feet (1110 square meters) of space consisting of a conference center and 5 meeting rooms. Free valet parking is available onsite.
Make yourself at home in one of the 198 air-conditioned rooms featuring minibars and espresso makers. 55-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature separate bathtubs and showers, hair dryers, and bathrobes. Conveniences include safes and separate sitting areas, as well as phones with free local calls.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a steam room, and a fitness center. Additional amenities at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
All-inclusive rates are available at this property. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at SeaSide, one of the property's 14 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. When you are in need of a refreshing drink, visit the beach bar or one of 10 bars/lounges, or 2 poolside bars.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This property has 11950 square feet (1110 square meters) of space consisting of a conference center and 5 meeting rooms. Free valet parking is available onsite.
Make yourself at home in one of the 198 air-conditioned rooms featuring minibars and espresso makers. 55-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature separate bathtubs and showers, hair dryers, and bathrobes. Conveniences include safes and separate sitting areas, as well as phones with free local calls.