Fairfield Inn & Suites Pleasanton

I'm Lifetime Titanium Elite with Marriott so I'm in one thier properties every week. When I checked in Tiffany was on the phone and there was another woman behind the desk with 3 kids. When I checked in Tiffany was very friendly. I got to my room and the thermostat didn't work. There was no display on the wall unit. I go back down and Tammy says that the unit under the window is the control. I go back up and tak a picture of of the sign on the window unit that says this has been disconnected and to us the one on the wall. I go down a 2nd time and she sent another lady up with me to check it out, but the lady leaves me before I get to my room so she could go the 3rd floor. They finally moved me to another room. At no point during this chaos did a manager come out to speak to me. Nothing. Then when I went to use a coffee cup in the room, the lid was way too small. The guy at the front desk said the vendor must have sent the wrong lids. So you knowingly put it in the guest room? Again, no one called to check on my stay. We got impending snow that night but the hotel did nothing to prepare the parking lot the night before or the next day. I checked out and went to the Embassy Suites where I had a totally opposite experience. Stay anywhere but here!

Don't waste your time nor money staying at this hotel. No free wi-fi was available despite the signage. Telephone didn't work. No black-out curtains in our room. Spotlights from the company next door shined directly into our window preventing sleep.