POM POM Island Resort

I rarely give bad reviews. I am also a businessman and I understand that it is not easy for businesses, but this experience was really terrible. I took my wife and children on a spontaneous trip, but I didn't expect to walk into a "scam" resort. The face of the front desk lady was stinkier than the durian in Malaysia. When she heard that we were staying with our children, she immediately started the "price increase mode" - 540 Malaysian ringgit! No extra bed, no breakfast, just money! Ctrip's customer service was so angry that she jumped up and down, but this sister calmly hid in the office, leaving us to perform "looking forward to it" at the front desk. Here I give a thumbs up to Ctrip's customer service. They have been actively contacting the hotel, but the hotel is not very willing to communicate, and the customer service also helplessly said that it was very unpleasant to communicate with them before. Regarding facilities, the hotel is relatively large, but the areas that are truly maintained and used are basically only the rooms. Other public facilities are basically out of semi-abandoned state, neglecting maintenance and upkeep. The slogans everywhere in the hotel are all about asking tourists to take responsibility and various fines warnings, which makes people feel like they are back in the 1990s. The night before, we stayed in a water house at another hotel of similar price, and the experience was much better than here. Later, we found that most water houses or sand houses of this price include three meals, while they only have breakfast. The so-called airport pick-up service has strict time requirements. Our flight was at 4:20 pm, and we could only take their 9 o'clock boat to leave the island. Even if there was only one group of guests, they were unwilling to change the time, so we gathered at their assembly point at 11 o'clock in the morning, but we didn't check in until 3 pm. The next day, we were waiting in the lobby at more than 8 o'clock in the morning as they requested. The sanitation on the island is also hard to describe. Garbage and dilapidation can be seen everywhere. There are also a lot of garbage washed by waves on the sand pond, and there are cigarette boxes in the flower pots. There is no desire for snorkeling. The water on the shore is not clear enough, there are few fish, and there are no shore or water activities. It's boring. Later, I read the comments about this hotel and found that many people have similar experiences. I can only say that everyone must read more comments before checking in, which is more able to reflect the hotel's check-in experience. All in all, this was an unprecedented bad experience. I spent two thousand and after paying the supplement, it was almost three thousand, but the accommodation experience was not as good as three hundred.

Facilities: An old resort, the facilities are relatively old but it does not affect the stay experience Environment: I saw some bad reviews before, so I was still worried, but it completely exceeded my expectations, it is super beautiful, the snorkeling environment is also very good, and I saw turtles. Two turtles have been swimming around the snorkeling area. It may be the off-season now, there are few people, and the stay experience is very good Service: There are Chinese-speaking employees at the boarding and airport pick-up points. The island basically communicates in English, and basically everyone can communicate. Now it has changed to a meal-ordering and payment system for dinner. The quantity is also large and the price is moderate and acceptable The environment is very good, very beautiful, and there are few people. Compared with the White Pearl next door, the environment may be worse after all, it has been a long time, but the experience will be better with fewer people