Résidence Pierre & Vacances le Domaine du Bois de la Grée

We booked through *********** and paid directly to TUI Ferienhaus/ Belvilla Services as advised by *********** for a 4 night stay at a 3 bedroom property at the Le Domaine du Bois de La Gree in Pornichet, France in April 2022. We arrived on 12 April at the Pierre et Vacances property after a long drive from the UK, and gave our reservation number, and passport details and were told that the booking had not been paid for at all, and was also for a small apartment, not a 3 bedroom property, as per our booking confirmation. We were told no payment for the accommodation had been received from TUI Ferienhaus, and we would have to pay the full amount to stay again in an apartment that was too small for our family of five in any case, so we had to leave and make other arrangements. The receptionist was completely indifferent, trying to blame us, even when we showed proof that we had paid in full already, and had confirmation. As I have had no response yet from Tui FerienHaus/Belvilla Services about a full refund, I would strongly recommend travellers avoid booking with both them and Pierre et Vacances, if they want to avoid being in the situation of arriving at your holiday destination only to be wrongly told it has not been paid for. I am in discussions regarding full refund for the stay, but have received no apology from anyone so far.

Lovely location 40 minute walk from pornichet. Nice 2 storey villas. Modern inside although dont look too closely, badly finished. Nice outside seating area. 3 pools, one inside. Play area for kiddies. Gated security parking. Very friendly staff. Less good bits. Shower very slippy, dangerous. The noise at night gangs of kids, ados run riot, noisey adults having parties until 3 am. No restauration on site but ubereats deliver.