Hotel Mainak & Health Club

Was expecting a bit more better experience in the price I booked for. Rooms were not that great. Not that great of a service. Food was better though.

Pros- 1. Spacious rooms 2. Great customer service. 3. Well maintained pool 4. Complementary airport drop things to improve- 1. Very region specific breakfast 2. Bathroom had water leakage problem from ceiling 3. Little away from shops and market definitely a thumbs up.

I booked this hotel expecting a 4-star experience, but it felt more like a 3-star. The staff was friendly and helpful, but the facilities were disappointing. We had a leaking issue in the bathroom, and in an odd move, someone had turned all the pipes to hot water when we were in a rush to leave. The breakfast was subpar, and the food was just okay. Most of the rooms had non-functional AC units, and the hotel wouldn’t address the issue unless specifically requested. The room became unbearably hot in the middle of the night, as the AC wouldn’t go below 29°C. I changed rooms the next day, but the new room had bugs and cockroaches. The shower curtain was stained, and the bathroom wasn’t properly cleaned. Additionally, the bedsheets weren’t changed during my stay. The hotel is also located quite far from the main street, and on a slope, which makes it less convenient. While they do offer free airport pickup and drop-off, it certainly doesn’t justify the price you pay.

The period of stay was excellent. The staff and their behaviour with the guest was excellent.

They didn't let me check in because there is some policies that says local people cannot check in

We stayed in Hotel Mainak for a night in January 2023. Room was okay but there is scope for improvement in housekeeping and toilet cleanliness. The hotel refills the used mineral water bottles and offers those for drinking purpose in rooms. This is not a healthy practice and should be stopped as plastic mineral water bottles are not meant for multi. use. The best thing about this hotel was their food. They have an awesome variety of food which the kids loved (especially Maggi in breakfast). I would like to especially call out Vijay who served the food with lot of manners and love. He made us feel as if we were in a 5 star hotel. Lovely person. Needs to be rewarded by management for making the guests happy with his behavior. Lastly, airport drop included in room fare was also helpful.