Marina Terraces Port Douglas

The apartment features comfortable furnishings, a beautiful decor, and a lovely garden. Guests appreciate the cleanliness, prime location, and friendly staff. However, there is room for improvement in housekeeping services.

The pics on the property's website paint a different picture to what we experienced. The internal stairs to the second floor are utilitarian. Felt like being in a carpark building. The two bedroom apartment with roof terrace was quite stark and unwelcoming. Basic and uncomfortable black vinyl sofa and very little else in the living space. And the stairs to the rooftop terrace are not for the faint hearted. Even the manager advised she doesn't like negotiating them; let alone with food and drinks. No views from the rooftop terrace unless you stand and look over the top. Just awful. We were moved to a 'luxury' ground floor apartment near the pool. The apartment was dark, and dim and we needed to keep the lights on to give any feeling of space. Bathroom and laundry spaces were fairly basic and no way we would call this luxury. The main bedroom and zero storage spaces apart from hangars and we needed to use the second bedroom shelving to place our folded clothing etc. One tea towel and one hand towel for the total stay of 7 days. The pool area is open to the road with no feeling of being in a tropical garden. Note the photo on the website doesn't show the fence to the road on the right of the picture. It felt very exposed to public view. Overall, we felt the property was looking tired with patch-up jobs in various spots in the two apartments we viewed. Had we realised these were individually owned and then re-let through a pool we would have simply gone through Air BnB to choose something with more atmosphere and privacy. On the last two days of our stay, builders moved in to begin renovation on an apartment on the floor above ours. The noise was awful as we jumped out of our skin when something huge crashed into a bin outside. And then the drilling started. Just imagine this on your holiday! We were never pre-warned about any possible renovations happening during our stay and would never have chosen this apartment option had we known prior to confirmation of booking. Management did not accept that this was a problem as they restricted the time the tradesman worked. That's not relevant. What is relevant is the fact that the tradesmen were there and the drilling was a huge disturbance to our peace and quiet. This experience has completely turned us off ever booking a holiday apartment in the future. Luxury Escapes offer a 5* experience at a luxury resort for the same price so we definitely wouldn't class this as 'affordable accommodation' We know hospitality as we have worked in tourism through our whole working lives, so we have travelled and stayed at numerous accommodations around the world, many luxury apartments. We were hugely disappointed and we cannot recommend Marina Terraces.

Very clean and tidy place, great location lose to everything. Nice and quiet and the Hosts Michelle and Greg were super friendly accommodating and very helpful. Worth every cent! I highly recommend staying at this place if you are wanting to visit Port Douglas.