Anfani Boutique Hotel

From the start, the hotel was disorganized. We arrived only to be told we will not get one room (out of 4 rooms) as they were overbooked and yet we had paid for the room. Manager offered no form of compensation and it took them 2 days to figure out the way forward and process a refund. Hotel was short staffed - gentleman serving in the bar, was also the porter & waiter. Restaurant service was appalling. Took the kitchen 2 hours to prepare breakfast! Their excuse was they were a full hotel (11 rooms only!!) and that we had already been served the fruit granola bowl so that should have kept us going whilst he was still preparing other meals!!! Only one waitress serving 2 tables but she was full of attitude as well. Receptionist thought she was above everyone… stood in the lobby and gossiped about us openly to a friend & yet she’s the same person asking us to keep our volumes low because there were other guests on the ground floor getting disturbed (note: we were not even talking when she made this comment and a few minutes later hotel staff dropped something right outside the guests’ room and they were laughing about it!!) she was outright full of attitude thinking this was our first time in a hotel! Kitchen ran out of breakfast for us the day we were checking out. They couldn’t cope with the pressure and told us they wouldn’t be able to make us anything apart from croissants and fruit bowls (but 2 fruit bowls later we were told there was no more!!) Whatever we requested for, took over an hour for the hotel to organise and only to be told again that they’ve run out of the items.. eg shower caps!! Safe was not working in the room, manager couldn’t figure out what the issue was and said maintenance would come next morning to fix it but never showed up. Promised us free laundry only to be told the next morning washing machine is tripping We could hear everything in the next room - whether in the room or bathroom every conversation and sound could be heard. A family was having a party in the room next to ours until 1.30 am, we tried calling reception no answer!! They had closed off for the day 🧐 What was even worse was the couple next door indulging in a night of sex therapy - they could be heard screaming for over half an hour!!! I would never recommend this hotel and would never return back, there’s definitely better properties out there to go to. Only positive thing was the room and bathroom were spacious & it’s a new property so everything was still new. Housekeeping only had 2 staff working whilst we were there… If it’s a busy period for the hotel, surely they can engage more staff to cope with customer needs??? Never seen such slow service in any hotel!! Disgusted and it’s left a horrendous taste in our mouths. Glad to be out of that place after 2 loooooong nights!!

It’s overall everything for me, the aesthetic, the staff, the food and most of all it looks like heaven.

The hotel is very nice and new. The service was excellent. The breakfast and dinner was fantastic. The taste was delicious

Booked the hotel only to be told there’s loadshedding when we check in. Went for dinner the speed point was not working and we were asked to do EFT. Lights were off at 23:00 and we were forced to sleep. We were going to check out very early and we woke up to no lights nor water. The place is amazing but it was a terrible stay. It would have been nice to tell us all these things before we book so that we make an informed decision.