Marom Port Said Resort

Near beach, location very good & variety breakfast

All hotel customer service is very very nice , this hotel ia very very nice , thank u

I stayed at the hotel in L3 block for 4 nights between December 12 and December 16, 2024. While the facility is well-located, I was disappointed with the management and overall service, which fell far below expectations. The breakfast options were very limited, and room cleaning was insufficient. Towels were old, stained, and faded, and they were not replaced daily as they should be. The room itself was not cleaned adequately, which was disappointing. Despite repeatedly complaining about the door key needing to be reactivated every time I left and returned, no permanent solution was provided. I also requested a room with lift access, but the staff kept showing me smaller rooms that were not suitable. In the evenings, the room was uncomfortably cold as the air conditioner failed to heat the space properly. I was only able to take a hot shower twice during my 4-day stay due to issues with the hot water in the bathroom. When my reservation ended, I chose to move to another hotel as I found the accommodation fee unjustifiably high for the level of service provided. I hope the management takes these concerns seriously and works on improving the quality of their service for future guests. If I come to Port Said again, I definitely don't plan on staying at this hotel.