MG Cocomo Resort Vanuatu

Staff were lovely. The resort is run down and nothing like what was advertised. No TVs worked, no bathrobes, no beach, not sound proof, spa was unusable, toiletries, bottled water, tea and coffee was not restocked, bins not emptied, ant trails and cockroaches, loud music and yelling from across the lagoon, holes in walls with wires hanging out, broken or missing light bulbs and major plumbing problems. The toilet backed up through the shower drain, no maintenance man available. Two days later our villa was flooded with raw sewage. Belongings that were not soak in sewage smelt like sewage. Chinese man, Alex, was just going to mop the floors. We were eventually moved, twice, first villa had cockroaches in the fridge and same plumbing problems, second move was to a mould apartment with an unusable shower. We slept in the clothes we were wearing as our belongings were scattered between three villas and the resort laundry. Management, Annie, was unsympathetic and unhelpful and we were offered a free meal. Our belongings were washed and given a full refund after constant complaining. The swipe cards also opened other apartments. Four rooms was the most we seen occupied at any one time. Why can this resort advertise what they are not offering? Going through previous reviews it has been like this for quiet awhile. Shame on the booking agents.

Absolute deception! I never leave reviews, but feel its absolutely (!) needed because this place needs to be closed down and fully renovated before anyone hurts themselves here or something really bad happens. Beware, false advertising, beyond horrible conditions. No pool, no restaurant outside specific eating hours (max 6pm). Staff were absolutely lovely but it stops there. Rusty nails, screw and broken metal in children play areas including seats/backrests, no staff after 6pm, no lights in room, no working TV(tv power plug is not even compatible with power sockets), looks beyond abandoned but still charges full rates. Spoke to staff before arrival and No one mentioned anything... specifically asked about food and drink options + availability due to traveling with kids. BEYOND Horrible stay, we have children and booked for a week but left within 24hrs. Again staff is lovely and we feel for them dealing with this, but this place should not be bookable all.

Hate to say it but since the Chinese bought it the place is going downhill. Reception staff are great but it stops there. Bar/Restaurant staff look like they don’t want to be there. Food was OK. Cocktails are nice. Pool was nice. Lagoon was average. Couldn’t swim in it. It’s infested with spiky star fish. Watch your step. TV in the room didn’t work. No A/C in lounge room/kitchen downstairs. Only a ceiling fan that barely spun.aster bedroom was nice and comfortable with working a/c and fan. 2nd bedroom no a/c but fan worked. Owner needs to spend more money on the place to fix it up a bit. Rooms included. A new kettle won’t do it mate. They were fixing up the kids pool area which is good. Main pool was fine. Bar/restaurant right next to pool is good but you can see that area needs a bit of love. The grounds are lovely and there is a kids play area with working equipment. We had room 11. Location is OK. Kava bar across the road if you’re keen. We did. No issues. Supermarket right next door is handy. I wouldn’t stay here again and would choose another place sorry.

Best Resort in Port villa..budget friendly. Nice atmosphere, good service. Close to airport, supermarket. Cleaning service 10/10 , staff were always ready to help. Good for families because small park and swimming pool available for kids too.

Quite a basic hotel, with very good food and very friendly staff. Maybe not as good value wise compared to some hotels in Port Vila, but the basic rooms are much cheaper, so probably represent good value. Position is really close to town and access to supermarket next door is ideal.

Staff made our stay very easy & enjoyable. Thanks to girls in front office & guys & girls in restaurant & security. Had to stay an extra 3 nights due to flight problems but staff handled it very well. Our room had a great view of Emten Lagoon from balcony. Food quality & choice needs improving though.