Guest User
November 27, 2024
I was charged for a parking service that was not indicated in my booking confirmation. When I asked the reception twice about parking the car, I was informed that it would only be necessary to validate the exit at checkout. I made it clear that I did not want any additional services beyond what was in the reservation.
Unfortunately, the experience was extremely negative. The hotel detained me and my vehicle, and I was forced to call the police to allow me to leave with the car. I requested an invoice to be issued in order to formalize the complaint, as I do not agree with the charge for the service.
It was the worst experience I have ever had with a hotel reservation. I do not recommend this establishment, nor any other in the same chain, to anyone. This situation demonstrates a lack of professionalism and opportunism.
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