Latest Reviews for Potts Point Hotels

Hotel Indigo Sydney Potts Point, An IHG Hotel
4.2/5121 Reviews
The reception staff were very polite and the room came with complementary chocolates which was a nice touch. However, there were a few things that made our stay less than enjoyable. Despite asking for our room to be cleaned every day (this was directly requested and acknowledged at the reception), several days we came back and found that our room had not been serviced. The bed was much too soft and provided no back support. Plus the sheets were done up in such a weird way—the duvet is merely sandwiched between two white sheets, not inside an actual duvet cover—so essentially any movement would uncover the inside of the duvet itself, which I can only assume is not regularly cleaned. We found this to be prevalent in Australia, but have never seen it in any other country we’ve travelled to. Without the aforementioned housekeeping, it was impossible to sleep comfortably with the sheets. There were also some details in the room that lowered the quality of our stay: - Apple TV did not work, and someone only came to fix it two days later. Even then, the connection was bad (you’d have to reconnect your phone every few mins) - The black out shades were really difficult to pull back up. We basically ended up living without windows for the last few days of our stay - Fixtures like the tap on the sink were loose and needed better maintenance Hoping that our feedback is helpful for the team.

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