Best Pozos Hotels

The hotel was clean and comfortable with great food and good service. We were there for 3 nights at the beginning of our trip and 1 night at the end. The staff accommodated our early check in on our last stay, which we very much appreciated. We also had relatives visit us in the lobby and they were very accommodating with moving the furniture around for us to be comfortable. There was a lot of variety for breakfast! We would definitely stay again, if in Costa Rica.

Everything was great. Breakfast was a different dish each day, with fantastic outdoor seating. Additionally, the pool was very nice and housekeeping was frequent. Overall it was a great experience and the staff are fantastic. I will definitely use this hotel again in the future.

No pick-up service, breakfast is good. No extra bed available. Suitable for taking children. Hotel location is relatively remote. Half an hour from the airport. Go early. San Jose morning and evening shift Very traffic jam at the peak

We stayed there for one night before flying back home, since our flight was early in the morning. The hotel is quite nice, some pieces are outdated, but still in good condition. The area is very quiet and well maintained. The staff at the reception is very friendly and helpful. That includes the cat who may walk with you to your room ;) Plenty of parking space. The rooms are different from other hotels, lots of wood, even wooden floors. I loved it, better feeling than ceramic tiles and plain white walls. The beds are comfortable and large. The bathrooms are a bit old but everything works and everything is spotless. The only thing I would mention is that there are no fridges and coffee makers in the room. You can actually ask for the coffee maker. But for the fridge - you will have to get some ice (near the pool table). Please note that this review does not cover the steak house, only the hotel.

Terrible hotel experience. We booked 4 nights in Jr Suite with a King bed and upon check in were given a room with 2 double beds. The front desk manager said our room was unavailable. (How is that possible when there is only 1 other guest in the entire hotel?). We told the front desk manager we would stay 1 night but have to cancel the other 3 nights and find another hotel. Evidently at that point he charged our credit card for all 4 nights. Our room had ants all over the kitchen area, rock hard beds and only 2 bath towels which were worn through and shouldn't be used in a car repair shop as a rag. When we checked out the next morning the front desk manager told us the owner of the hotel refused to cancel the other 3 nights and had charged us already. He said the policy requires 72 hour to change or cancel. I explained they did not and would not provide the room we paid for so there is no contract but the owner didn't care. Maybe other people who wrote positive reviews enjoyed their stay but I would never recommend staying at a hotel run like this. There are far better hotels for the same price in Santa Ana

This hotel has potential, and location is good if this is the area you need to be. Lots of restaurants nearby, and beside the main road. However, staff needs some training on Customer Service. Some staff are wonderful to be clear, but some have basic training issue. The front desk requires service training on handling guests. Examples: talking to another guest for 5-8 mins only to revert back to me and telling me no receipt because system is down; you could have told me immediately instead of letting me wait. I called up for my laundry, was advised they will check and return my call- after 20 mins, no call, and I have to call again only to be told that I need to go down to pick it up since I have to pay first at the reception (my bill was paid already in advance by my colleague), but hey, am not escaping, you have a copy of my credit card, and my check out is still the ff day. I can follow process, but the reception could have said it in a nicer way- am a paying guest in a Hilton brand, not some hostel paying 20$ a night.

I just came back from a week long trip to Costa Rica and stayed at the Studio Hotel Boutique. Everything about this hotel was wonderful. Outstanding service from the staff, beautiful hotel in a quiet part of Santa Ana, and beautiful art all over the hotel. We felt like we were staying in a museum. The restaurant had great food, and a great breakfast buffet, with a wide variety of choices for everyone. Harold who is in charge of the tours was wonderful. We contacted him before our visit, and he took care of everything for us. We always go with big chain hotels, but the price and the reviews for this hotel encouraged us to take a chance. I’m so glad we did. The price was decent and the hotel was excellent, a real find. I give this hotel 5 stars. I look forward to staying there again, and I recommend this hotel to anyone taking a trip to Costa Rica.