Prevessin Hotels with Airport pickup service

I stayed there for 2 nights where I was on business trip in Geneva. The staff by the reception were rude and not service-minded. There is no wine opener in the room. So I went down to reception to borrow one. The staff told me he could not let me take it and I have to bring the bottle down and open it there! It was such a humiliating experience. The staff were slow and sloppy. The facilities was poor. The room is very small and has only bed, a small table and a chair. No hairdryer, no ironing board, no bottle opener, no cups or glass. It was very expensive comparing what I got. The location is not convenient. It is in the middle of nowhere. The grocery store nearby closes early.