Panamericana Hotel Providencia

During our stay in Chile we stayed at this hotel on three different occasions for a total of 6 nights. During our first stay on the 6th floor we only had one bedside table. Also the bath was slippery. During our second and third visits we were on the 3rd floor and had two bedside tables and the shower was not so bad. There is a safe and hairdryer in the room. The hotel has a pool which is freezing cold and does provide pool towels on request at reception. There is a bar and a lovely area around the pool to have a drink. The staff were all very friendly and helpful and have a very good standard of English. Breakfast was a buffet with plenty of choices although on some occasions it took a while for items to be replaced. The hotel is in a good location and for the most part is quiet although on our last night local residents had a party which went on to 4am in the morning.

This is a very pleasant hotel in Santiago. I liked the neighborhood it was in and the people working there were very friendly. It was in walking distance from the gondola station, which was convenient and there were lots of restaurants and shops in the area. The bed was enormous and breakfast was good. The bathroom looks a little worn, but nothing to complain about.

The hotel looks very run down. The room we stayed in was tired. The window would not close. In the bathroom the hair dryer was hanging off the wall, the sink plug did not work - it was held together with black tape which had come undone - there was no shower gel and the wall tiles were dirty. One member of the reception staff was more interested in her phone than in doing her job.

The experience cannot be rated and it would be a minus score and please keep away. From the moment we arrived to the moment we couldn’t leave fast enough it was a shambles. If I say the room is basic that is inflating what it really is. We were not offered with any help and my wife had to carry suitcases down stairs on her own as I was attending to the other luggage. We were meet with a document stating that the hotel is not responsible for any losses in the room and we had no choice but to sign. When we got to the allocated room it could not be locked so we attempted to contact the front desk( no instructions on what number to call) so we had to physically go back downstairs and request someone to attend . So 2 different individuals came and accepted that the door could not be locked so we requested another room. That was granted but we them had to take the towels from the first room to the new allocated one. I could ramble on about the other incidents but in short, toilet did not flush, having a shower intermittently the cold water would stop thus you were scolded with hot water, linen - pillow cases were yellow and stained, room made up one day and no towels left so again had to chase up, no smoke alarms in the room (safety issue) , tv had 5 channels which 5 were cartoons, no water supplied , no soap and room is small for 2 travellers and continually bump into each other and let’s say the best was left to the end when the front desk refused to call us a taxi and we had to carry our luggage 500m around the corner to get one. Never in all my travels have I never experienced this! SO KEEP AWAY YOU HAVE BEEN WARNED.