La Tenuta Dei Ciclamini

Enchanting location and landscape. Comfortable and refined presidential suite. Very courteous staff. Excellent restaurant. Valid and well-kept spa and sports services. Great relaxation: everything comfortable! We'll be back soon. Luigi and Daniela Mascoli (Rome)

Terrible experience! If you want to go, read this so you can prepare yourself psychologically! For years I had been intrigued by this place advertised and praised everywhere as excellence to the point of almost becoming an obsession! And many people think so... seeing as my son has been playing piano for a year I organized a mini (fortunately) 3-day stay with some friends, convinced that they would hear music for the entire duration of their stay. First of all, the location, despite being in a beautiful position only on a panoramic level because it is immersed in the Umbrian greenery, is certainly remote and out of the way for anything. Even if you ask the staff what to visit nearby, they will point out places that are only 15 km away, without however informing you that it will take about an hour to get out of that place and with the roads that are not very accessible! Already on arrival it was a disaster: we had 2 rooms not close together as requested, therefore 1 in the main building with the reception and 1 in the structure located at the entrance. They hadn't taken note that my mother is disabled and has difficulty walking so, in addition to not letting us in with the car to unload our luggage, making her walk for miles to get to the reception, we had to change our plans for the overnight stay. We had booked the room with the piano in which I would be with my son and my mother so that we could hear him play, but unfortunately as there was no lift she couldn't stay there. Then another km on foot to go to the other structure with at least a lift. Too bad that when I went to my room the elevator wasn't working anymore and my mom had no way to get back to the surface! This arrangement also created many problems in finding us as we are completely isolated with cell phones despite the 10 Wi-Fi accesses present and it is impossible to communicate. Once we got to our room, I wanted to recharge my cell phone but as I unplugged the lamp I was left holding the socket plate which was completely detached. My son goes to the bathroom and as soon as he flushes the water, the plastic panel that was just sitting on it fell off. He washes his hands and as soon as he opens the tap, he gets completely wet because the jet of water was coming down the other way around (towards the outside of the sink)... but only cold water because the hot water wasn't coming down at all. We struggled to put our clothes in the wardrobe as the open door hit the front door and remained half closed. After this agonizing start, we decide to wait for the others at reception and visit the facility. And at this point obviously my son, excited by being in the much-vaunted Mogol music school, asked where he could play the piano besides the one in the room which does not have a special bench (and playing it with the normal chair is not the best). So, the grand one in plain sight in the living room couldn't be used because it was the family piano and it was locked, so it was