Residence Inn Hotels in Provo

We booked a prepaid and paid reservation for one night and got a standard reminder welcome email message few days before. However when we arrived, the reception was not aware of a prepayment and made me sign a new charge. I showed them the proof of payment and requested clarification with the head office. It was eventually sorted out, but that's not how you should welcome a long standing member of the Wyndham Rewards. The door to the room did not want to open, and needed to be reprogrammed. And of course we got a ground floor room even though we requested the upper floor. The room itself was a typical Ramada, nothing fancy, but perfectly acceptable. The breakfast in the morning was totally appalling. Garbage bins overflowing, no coffee, which needed to be brewed for 15 minutes, yogurt was frozen, limited food not replenished. Totally unacceptable and unhygienic. Would not stay there again.

Hotel breakfast is very good, suitable for children to live together, the hotel has free parking, front desk service is very good, health is also very good, the location is also very good, there are many petrol stations and shopping malls nearby, very good.

Provo itself is not big, so there is nothing around, there is a fast food restaurant when you eat, and the hotel itself can provide food. It’s quite close to John John’s University and it’s quite good. There is a little blonde girl at the front desk who looks good and has been to Chengdu, Shanghai, China.

The hot tub was excellent! Very pretty town and the free parking was easy to get in and out. The room was very clean and spacious. This is a higher-end business hotel and they have a free breakfast in the morning which is pretty good (eggs, waffles, fruit, etc).

Decent breakfast, the omelette was really good one morning and there was always cooked food, pastries, fruit hams cheeses, there’s a waffle machine, rice puddings, cold drinks etc so I would say that is probably the best part Staff were friendly, they had This Works toiletries, it’s a convenient location with pretty interior but it felt like things weren’t quite right… It was so loud i didn’t have a peaceful nights sleep, as a family we had 3 rooms and they all commented on the air con system noise so I didn’t realise my room was louder until my brother was in my room to watch a film on the last evening, it came from the kitchen and was really disruptive even with ear plugs The lights were so dim I kept 5 lamps on and bathroom lights Room service was delicious but an hour after we ordered we rang down to see how long it would be then received it within the next 10 minutes so think they forgot about us (was only a quesadilla and pasta which is why we called when it had been an hour) The pool isn’t heated so the hot tub is great to jump straight in to after! But there aren’t changing rooms so you can either walk from the gym toilets into the pool area next door or get changed in pool area (rather than a changing room with a door into the pool as I would expect) I want to rate more but it almost feels like they focus on bigger things forgetting the basics? I wouldn’t normally stay somewhere this nice, it’s over double the price I regularly pay for hotels in England so I did expect more My Mum also expected dressing gowns so was a bit disappointed Tips for non US guests, the iron cord extends out of the bottom, follow the instructions on the coffee pack (no kettle) and you’ll need a room key when checking out to get out the car park

The hotel is located in a quiet community, 4 minutes to Wal-Mart, not far from the door has a good pizza shop. American breakfast ~ the pool is not big, my family said that it is a super large bathtub, the daughter is about 5 steps diagonally.

I had a bad experience staying at this hotel. A series of problems... The district manager (Darcie Crowe) posted a big sign stating that she cared the guests and wanted to hear feedback. I emailed her, and never heard back from her. About 2 weeks later, just someone wrote back and said they appreciated the feedback without any details or tangible steps to fix the issues... (no sincerity). 1. Gave me Key to a Room with People Sleeping in it... First mistake during checkin! I was horrified when I opened the door to find that a family was sleeping on the bed! 2. Requested Cleaning & Got Admonished by Staff for NOT Requesting it. Requested cleaning. Cleaning lady said yes but then left without doing it. Front desk rudely told me that they did not clean unless requested. I told her that I requested at check in with my mobile app. 3. Asked to talk to manager (Keely Wilson) but no one got back to me. 4. Wrote to District Manger (Darcie Crowe), and did not even get an acknowledgement from her. The staff is not up to Marriott standard. Being a platinum member, I was more than disappointed.

Hi generally I think it was okay but there were dirty things like towels and walls that I didn't like, the other thing is the environment came very noisy people crying and making parties I think it wasn't nice to feel bull all night and that they were administrators did nothing ! And I realized that if renting on the website gets much cheaper