H10 Tenerife Playa

Just returned from this hotel. Great location and very clean hotel. Took a while to check in but staff were friendly. Luckily 3 lifts as we were on level 8. Great sea views. Cleaners were amazing coming in every day... very friendly and hard working. Showers were fantastic with hand wash, body lotion, shampoo, conditioner and shower gel in pumps....all was nice to use. There is a fridge in the room but that is it. U either take a travel kettle as I did but my son paid for one which was 25 euro for duration of stay....he did get crisps, juice, can pop, lots of tea, coffee and milk sachets but still quite pricey. Breakfast was lovely with huge variety of foods to suit everyone. Lunch had a good selection. Evening meal was ok. Couple nights were hit and miss so decided to eat out. You can only help yourself to drinks for breakfast...lunch and evening meal they seat you and take drink orders....had to move couple times as sun was blaring in window seats and too hot. Good variety of drinks and staff work hard. (Taimi was amazing with every guest...bubbly and chatty as her English was very good) So many fantastic cafes and restaurants close by. *************** POOL AND POOL BAR..... a big negative. Unless you go privilege don't expect to get served very quickly and they get priority for the sunbeds.....Pool area very small and quite shaded so used Lagoon across the road for 5.50 euros...well worth it. Basic pool food....waited 20 mins for a coffee a few times while there as staff were busy pampering P guests !!!!!!!!!!!!!!!! was not impressed and made me quite angry as we paid a lot of money to go all inclusive to this hotel....... Location is fantastic...straight outside to seafront ( tiny beach and rocky !!!) lots of surfers. Shops, restaurants and cafes on your doorstep. Lovely for an evening walk along the front as great atmosphere......and felt quite safe walking on my own. If it wasn't for privilege choice I would definitely return but becasue of my own experience that will not be happening sadly.

We stayed for seven nights in a privilege room with sea view on the ninth floor. The rooms are lovely and comfortable and views were amazing. We had a coffee machine and a small fridge in the room. Privilege quests have a separate area in the dining room and your table is reserved for your whole stay. We stayed half board and found the food good, plenty of choice at both breakfast and evening meal. With privilege you can also eat in the al a carte as many times as you want and can have lunch one day as an extra. Pool towels are provided and there was plenty of sun beds. We always found one at whatever time we went to the pool. The pool staff are very helpful and will move beds around for you. All the staff were very friendly and helpful. The location of the hotel is brilliant. We really liked the extras we got with the privilege room and it made our stay feel extra special. We really enjoyed our stay and will definitely visit again.

Good Food. Pools are nice. Rooms are tired and small, I had to change rooms because mine had cockroaches - no apology offered. The reception staff are particularly unwelcoming (downright rude in fact) creating a very bad first impression. After travelling 15 hours the receptionists left us queuing for over an hour to check in. They treated us with distain and when I asked if they could speed things up a little Sandra on reception said and I quote “if you don’t like it speak to the politicians”. No apology for keeping us waiting, no seats offered, no water offered and no eye contact. The bar staff and cleaners were very nice.

Excellent entertainment during the daytime - Raoul is a gentleman and exceptional at his job. Orlando also very friendly and fun. Keep up the good work boys! We enjoyed the Poolside entertainment and the activities - particularly shuffle board and archery 👌🏻