Hotel Casa El Moro

The location is good and the staff are nice but the management is nonexistent. We strongly recommend that you avoid staying a Hotel el Moro. On our first day there we got locked in our room and nobody answered at the front desk. We had to open a window and yell for help only to find that nobody was available to get us out. Fortunately, I was able to jimmy the door strike open from the inside with great effort. It turns out, they were aware that the door handle was broken well before they put us in the room! Then there was a day we decided to hangout in the room only to have very loud construction start on the floor above us. They were literally using a rotary hammer (think jackhammer-like loud) on the actual floor above our bed. When asked how long this was to occur, they said 2 hours, so we went out for a couple of hours. We got back to the room to rest and the noise started again and continued through the afternoon. So much for R&R on a vacation. We also had to throw out a bunch of food from the fridge because it was way too warm. The fridge did not cool things at all. Finally, when we were checking out they tried to get us to pay almost $2,000 pesos for some unexplainable reason. We had paid in full and their request was completely unjustified. We go on trips several times per year to areas like this, so we a familiar with the often “less than ideal” experiences and we are not naive travelers. With that in mind, please know that is the first time I have ever written a bad review.

This hotel is in a very convenient location close to the ocean and town square. There is a shop right next door where we did most of our personal and gift shopping. The peninsula restaurant is also next door with excellent food and service and reasonably priced, so we ate dinner there twice. The rooms vary in size and mine was perfect for 1 person while my friends had a spacious suite for 2 with kitchen. The complimentary breakfast was good and always had a hot entree. But the best part of our stay was the staff. The manager Eli was always gracious, patient and kind. He attended to any concerns or needs we had and helped my friends mum with whatever she needed , which is important as she is 77 and uses a cane. Gabriella the desk clerk was always cheerful and helpful and Fernando as well. The customer rapport was the in the top 2 I have ever experienced in Mexico. The other would be the Tamarindo in Cozumel, also an excellent place to stay. I highly recommend casa el Moro for a safe comfortable relaxed environment to stay long or short term.

What a magical little place, from the landscape, to individually decorated rooms, to the staff that feels like family! I will admit I wouldn't have checked out this property because I thought the nightly rate was too much for the star rating, but it was highly recommended and I really needed a place. How grateful I am! I did discover that with this property it is best to book direct, much better rates. You can also call with questions and they always answer (not always the case with hotels in this part of Mexico, in my experience). Exceptional staff. Not just some of them, all of them! Some of the staff is fluent in English and others speak enough that there were no communication issues. All were incredibly accommodating. You need something, just ask. Massage, laundry, bicycle rental? Done. Absolutely 5-star staff! You could not ask for a better location. Only a couple of blocks from everything (market, town square, beach, and taxis). You step out to the street that is closed off every evening and becomes a pedestrian only street so all of the amazing restaurants can have outdoor seating. Lots of lights, music, great aromas. The rooms have lots of light and large windows (many rooms with multiple windows), and are clean, comfortable, and everything works. There is plenty of warm (even hot) water with enough water pressure. I assumed that being in the middle of all the action that sound would be an issue. Surprisingly, no issue at all. Unless of course, I had all the windows open and enjoyed the cross breeze and in the evening, then the live music was just a bonus. The included breakfast was always delicious and included hot food, fresh fruit, coffee, fresh juice, etc. The landscape is lush, beautiful and well maintained, as is the pool, which has a fountain which is like music to my ears. So relaxing. The internet worked well for all my streaming and work needs. I've stayed her more than once, in more than one room, and I will be back. It truly is my favorite hotel in Mexico, my home away from home!

Eduardo Gustavo antonio is the best bartender in the whole resort! My standard order is an old fashion and he not only made it the best but he is amazing to converse with. He is friendly, energetic and makes you feel welcome from start to finish even during the busy times. Thank you Eduardo!!!!

We stayed here one night en route to other destinations, and were very pleased. The rooms are simple but clean and comfortable, the common area is very nice, and the staff is super friendly and helpful. The hotel has a great location a block from the beach. Very economical.

This hotel is adorable. Love the gardens, little pool. Rooms are nice and immaculate. Front desk staff is excellent, couldn’t be more accommodating. Third time staying here. The included breakfast is really good, too. Easy to walk to every thing from here. Highly recommend