Best Puerto Morelos Hotels

They personalized our experience with towel swans and rose petals. Loved it

The Five Oceanfront was a pleasant surprise for my wife and me. We typically stay at larger all-inclusive resorts and specifically wanted to try a smaller one. My wife found this by Googling the top resorts in the area, and their larger resort in Playa was on the list, and she found this one by visiting the larger resort’s website. I don’t write many reviews, but when I do, they are detailed; I am particular about a lot of things and appreciate when others write with the same level of detail. We booked a trip for February, but a non-COVID illness forced us to delay the trip. The staff easily accommodated our request to push the trip out 3 weeks with no additional charges. Our visit was 3/18-3/25/21. We were greeted by a modern and stylish entrance. The resort is at the end of the road, with an undeveloped resort property next door. The “front desk” is a large wood table that, from our balcony, looks like the state of Texas, and is similarly large. “Live edge” wood tables are all over the place and in our room. We were on an all-inclusive package (optional at this resort and apparently, is available on a day-by-day basis), and our bracelets were colored string with a logoed wood tile (think Scrabble tile) with an RFID chip on the back for access to our floor and room. That was a nice touch compared to resorts that have plastic color-coded bracelets. The package included a chilled bottle of sparkling wine and a plate of fruit and chocolates in the fridge. 3 of each of these were stocked in the fridge each day: 3 kinds of soda, Sparling water, Heineken and Dos Equis beers. Still bottled water was also in the fridge (think glass coke bottles with water). We reserved a one-bedroom suite. The room was fitted out with a 5-cup drip coffee maker, a 2-burner cooktop, a combo microwave/toaster, and full-size fridge/freezer combo. A 65” (?) Samsung TV was in the family room and also in the bedroom. Unfortunately, the hotel software controlled the TV and changing inputs or using apps was not possible. That would have been nice for the couple of evenings we were in the room early. The living area had modern furniture, exactly as pictured on the website. Our balcony had two cushioned chaise lounges and a two-person jetted tub. The bathroom had double sinks, and a walk-in shower that had the best rainfall shower head we’ve ever had. Many places try, and most fail in providing nice fixtures and decent water pressure. Robes and disposable slippers were also provided. Plenty of room to unpack 2 full-size suitcases and store them out of the way. The sliding doors between the bedroom and living space were quiet to operate, heavy, and thick. This provided a good barrier for me to rise early and get some work done before my wife. I didn’t test the speed of the included Wi-Fi but it was plenty fast for the large files I access online for work. The wi-fi worked seamlessly anywhere on premise and out into the ocean (I only know this because I was receiving texts o

The facilities in the room are a bit old The dehumidification was not done well and the quilt was damp. Other than that everything is great

Location is fantastic other than the beach. The beach that the resort was located on had a crap ton of seaweed so we couldn’t really swim at the beach but no big deal because the pools and jacuzzis here are fabulous! You won’t even miss the beach! Food was amazing, they have a multitude of restaurants there on the resort. All sorts of variety. Room service was a bit slow but it’s also a big resort so can you really blame them? Overall 10/10 would recommend

Finding this place is a nightmare unless you know where to go. Google and Apple Maps is wrong and I drove 20 min up and down the streets trying to find where to go. Finally got out and walked and found the place! The first room they gave me smelled like mold and the ac didn’t work. The next room was much better but the floor was wet and the room felt damp. After turning the ac on and going to the beach, which is steps away, I came back to a nice cool room. Pool was nice for a dip after the beach. Restaurant next door had a wedding that went far into the night with loud music and I had to be up at 4 am so wasn’t happy about that. Bring ear plugs! Beach is right in front of a reef you can swim out to for free!