Luxurious 2Br Oceanview Condo with Bunk Room at Las Palomas, Rocky Point

The shower in the guest bedroom was leaking. The ice maker stayed on after you got done using it. The hand towel holder was completely missing from the primary bathroom. We rented a unit with a tub for my toddler however, the tub would not hold water.It was a nightmare having Casago as the property manager. We stayed there for 4 days with no new towels. That’s absurd. I have stayed at las Paloma’s many times but never managed by casago. I won’t use casago again. We got locked out of the room. Don’t know how because the door did not lock on the inside. My 2 year old could open the door with ease. That was concerning. We ran out of paper towels and had to wait a whole day for housekeeping to come by and give us 1 roll. The condo was not clean like I have seen in the past. It seems like the upkeep is not happening. Also, checking in at the office in the middle of town is not fun. I won’t use casago again. The resort itself is great.

Beautiful Condo The condo was so convenient for our family our kids love it!!! Clean, comfortable and beautiful will definitely stay again, not to mention check in process with Casago was so easy and quick!!!

Great vacation spot The place was clean and cozy. Check in and check out was easy. Love the condo great value

Rocky Point Gem Beautiful spacious condo. This is a great spot for families

Unexpected issues with new property management…. We come to Rocky Point 1-2 times a year and stay at Las Palomas. We have stayed in many rentals but never had to deal with Casago and never wanted to book through Casago. There were multiple unexpected inconveniences dealing with Casago instead of being able to contact someone at the resort directly.We had to check in at the Casago office in town which wasn’t a big deal. But when we were checking in we were told that we wouldn’t be able to charge our room for anything or utilize room service since they are managing the unit, not the resort. If we needed anything we had to call Casago. Not being able to charge the room for food/drinks or use room service was a big inconvenience for us since we all go our separate ways within the resort and only have one credit card. The safe was broke and unable to be fixed. Only one outlet in the main bedroom worked and we couldn’t get the bedroom sliding door to open. We didn’t have any hand soap in the bathrooms or any little shampoo/soap for the showers. There was a pullout couch but no extra blankets or pillows. Then we didn’t know we needed a key card to go to the gym. Of course none of these things happened at the same time so we had to call Casago each time we had an issue. I purposely never book units that use a third party property manager. When I booked the unit there was no property manager. I was notified only a few weeks before our trip that we needed to deal with Casago to check in. It was an unexpected pain.

Beautiful beach condo First time checking in off property, the process was very quick and easy and they had awesome communication the whole time! We had one small hiccup where the condo above us was leaking water pretty significantly on to our patio, someone was to us in less than 10 mins!! The house itself was extremely clean and well maintained. Highly recommend this condo!