The Ritz-Carlton, Pune

Nice clean and comfort with superb service and location. I will visit again

I visited RC for the first time in October for business purpose just for overnight stay so it seemed good n booked it for 3 nights for my Anniversary in November and clearly stated that next time will come with family for an unforgettable experience for them,but for my surprise the staff that was so caring n affectionate this time were least bothered to talk even nicely when I visited again. Still i thought might be the rush is there due to Diljit's show that's why bcoz we were also attending that concert. We booked executive suite which includes lounge access but bcoz you have small kid you can't sit there n we were told to to go to 3 kitchens but when we came there ppl there were like lounge access is upstairs how come you are here so narrated them full story n we sat there but everytime someone comes n asks have you ordered something it made us so embarassed that for next 2 days we didn't used any lounge services inspite of paying for it in advance. This left a bad taste in my mouth. Worse was still about to happen when on my Anniversary day no one wished us as I asked them a month earlier that I m here to celebrate my Anniversary. There was no basic decoration not even the cake that I requested,it was first time since my marriage I cried on my Anniversary n these ppl spoiled my Anniversary like anything. Every year we go to Taj resorts n they are just awesome in making you feel special Taj kovalam,Taj Bekal were some of them even the JW Marriott pune Taj Varanasi,Taj lucknow I just visited on 1st December n it was my kids birthday n they made it unforgettable even though we were not there in hotel for the whole day. My first hand experience with RC pune is the worst n will like to say big no to everyone who want to make memories n stay here please find a better option for yourself. It's only a Business hotel no emotions only business. I really regret spending such a handsome amount on this hotel.

The start with check in was not that great..however it was compensated by amazing service provided by the restaurant staff Somesh Mulmule.. he welcomed us with a smile, ensured we were comfortable and gave everything as it should be.. even on other days he was prompt knew what we wanted booked us a table and made us feel special.. we forgot the initial experience with check in because of that. It made our stay memorable and changed our mind from negative more than positive.. thank you so much Somesh and the entire restaurant staff Debtanu also to mention a few others. Keep it up .. even the rooms were plush and house keeping was quick.. please take good care of these employees as they make the experience complete and wanting more..

This hotel is the best I’ve ever stayed in. It was my best birthday with the amazing Ritz Carlton team made it even more amazing. Our housekeeper Savinay was amazing and incredible. Even Karan uncle was very kind and made our stay and my birthday most memorable. Our room was spacious and amazing the SPA experience is the best I’ve ever had even the UNO salon was amazing I am happy that I spent my 12 th birthday .

We have stayed here a few times now and the we have not once been disappointed by any part of our stay. From the moment you arrive it is just pure friendly hospitality, the rooms are amazing, the cleanliness is 100%. The house keepers do amazing job and make it feel like personal thing with lovely little touches here and there. The restaurants are all so different but each so tastefully decorated and the food is all spot on. The bar/ restaurant on the top floor (18th)has great scenery with a real chilled atmosphere. The Japanese on the I forget what floor was just a joy . The pool would be my only gripe if there was one. Although great for me I would imagine not great if you had children as it was pretty cold… but once you have swam a length or so you soon warm up, and the pool surroundings are also so tastefully done.. & the guy on pool duty was so helpful and couldn’t do enough to assist on any whim. All the staff in the breakfast/ buffet on the ground floor are super friendly and respectful and make things so personal by remembering you favourite dishes and drinks and keeping my wife’s lovely masala tea topped up all though our breakfast trips. Reception and front of house including security and door men are all equally as professional and make us all feel so welcome…. Thank you so all so much for making our trip so relaxing and memorable again. Look forward to the next visit to Pune and your lovely hotel.