Iberostar Selection Playa Mita

The rooms weren’t clean and the AC wasn’t working. We asked reception to fix it but they didn’t do anything

good value for the price Other reviews are spot on. Good food. Great location. Friendly staff. Pools need major upgrade. Will not go back, unless they pay some attention to the cleanliness of the pools and kids play area.

The staff were amazing. Friendly, professional, helpful in every department. This hotel survives solely on the hard work of every member of staff. The rooms are horrible. For a so called 5 star resort they ate disgusting and are in serious need of refurbishment. Our bathtub was peeling and had mold around the fixtures. Everything just felt very old and used. The food is good, but the labelling needs improving. I have a dairy allergy and it was great to see the labels that were there advising of ingredients, but not every item was labelled (maybe 1 in 4) and so I couldn’t risk trying something without a label, which was the majority of things. I mostly stuck to salads, which were delicious and fresh.

They don’t have paper cups, water bottles, coffee service. Very inconvenient to get morning coffee to your room.

It's all good until something doesn't work. We've been here many times. 2014, 2016, 2021 and now 2025, just to see the hotel deteriorate. The elevators are either broken, have semi-open panels that let you see the cabling and electronics on the inside, or make very concerning noises. We've always accepted the pool increasingly deteriorating as we are more interested in the sea, and the location is stunning. Our nightmare started when we came back from the evening show to realise our AC was not cooling the room at all. First call placed around 22:00 and the concierge insisted that we closed the balcony door which I assured her many times that it already was. She said that she would send someone over. Half an hour later and I called to ask how much longer and found myself talking with someone else who told me that he didn't know what I was talking about as the nice lady I talked to earlier finished her shift, presumably without informing anyone. They tried to remotely switch the AC off and on a couple of times which didn't work. A technician finally came to have a look and said a part needs to be replaced and that will not happen until at least tomorrow. By that time it was already around 00:30 and we were still sitting in an unbearably hot room with an exhausted 6 year old! We were finally in a new room at ca 01:30 in the night only after getting seriously upset with the front desk. No apology or compensation was offered at the checkout the next morning...