Hotel Sonar Bangla Kolaghat

We stayed in the Suite Quadruple—the most premium room at Hotel Sonar Bangla, Kolaghat—intending to enjoy a peaceful staycation. Instead, we were left dealing with frustration, poor service, and a complete breakdown in basic hospitality. There was no hot water in the room. Water flowed, but only cold—from both tap and shower. When we called the intercom, the staff responded with a condescending remark, saying someone would come to “show us how to operate the geyser.” That wasn’t assistance—it was an insult. No guest, regardless of room type, deserves to be spoken to like that. Two staff later admitted the geyser was non-functional due to burnt wiring, and that hot water wasn’t being supplied at all. At 11 PM, we were offered a room shift to a downgraded category—neither a fair nor practical solution. We were later given access to another room just to bathe, where again, hot water was available only from the tap—not in the shower. The next morning: At 7 AM, I requested tea and asked if it could be sent in a flask for multiple people. The response was: “Amader ekhane ei shob hoy na, flask e kore cup e dhele flask niye chole ashbe.” The tone was rude and indifferent. I cancelled the order immediately. Just 30 minutes before checkout, there was no water at all—hot or cold—on the entire floor. Multiple guests were visibly frustrated by then. I had to go down to reception in a towel to ask for help. One manager, who showed basic courtesy, brought a bucket of water for us to use. That one decent gesture highlights the overall failure—guests should not be bathing with buckets in a so-called premium property. At checkout, no feedback forms were offered. I had to ask for one myself, as if complaints were being quietly discouraged. The intercom operators were consistently rude, dismissive, and unaccountable. It felt like even picking up a guest’s call was considered a favour. Their attitude was, without exaggeration, one of the worst parts of the stay. Here’s what’s frustrating: the property location is brilliant, and the surroundings have great potential. But sadly, the owners have not invested in proper staff recruitment or training—or perhaps the staff is just hugely underpaid and unmotivated. Either way, the guest suffers. This was my second visit to this property. The first was average. This one was unacceptable. It will also be my last. Most importantly, the entire point of this trip—a calm, hassle-free staycation—was completely ruined. I will be escalating this to higher authorities in Sonar Bangla’s management. What we experienced isn’t a one-off inconvenience—it reflects serious operational and cultural flaws. To future guests: If this is the treatment in their top-tier room, it says everything about the rest of the hotel. Avoid. There are far better-managed options elsewhere. As I was checking other reviews i noticed, the hotel routinely replies to negative reviews in Google with the same generic, copy-paste response: ＞ “We apo

The property showcases excellence with a wide range of activities available. The swimming pool, lawns, gymnasium, indoor play area, and kids' zone are meticulously maintained. The complimentary breakfast is noteworthy, and I suggest choosing the buffet option for lunch. The room service is top-notch, with the hotel staff displaying polite behavior. The cycling area offers amenities for both children and adults. The billing process is efficient, with minimal waiting time. I highly endorse this location as a weekend getaway, given its proximity to the city within a 2-hour drive.

Good weekend option for families and friends ! The rooms are spacious and nice. Opt for rooms on fourth floor for better views. Food quality is very ordinary and needs to improve. The location of the resort is excellent.

Location - excellent Food - totally opposite, over priced and taste and quality just average. Amenities - excellent Services - house keeping very good. restaurant service is very poor.

Nice stay with good ambiance, food and service. nice location with beautiful evening light garden view and must say about swimming pool excellent.

From check-in to dining at the restaurant, the room experience, and a smooth fast check-out, everything went seamlessly. We really liked it.