Guest User
January 14, 2025
If you booked deluxe double but they would upgrade your room to the higher and more spacious room since you customers are so pretty and beautiful (which is so inappropriate for a hotel service person to say), do not upgrade it because it is actually a downgraded room with possible smoking smell. The higher level and spacious room will be old, smelly and not so clean. I asked the front desk to move back to the original room that I booked because I couldn’t stand the smoke smell. When I moved to the new clean deluxe room I booked, I was so baffled as to why they in the first place offered a shitty room and say it’s an upgrade. Did they want to save our deluxe room and use it for another customer? Or were they just lazy to clean up after us so left the room untouched? If it weren’t for me to ask them to move back to my original reservation, I would’ve had paid a wrong amount for a wrong room and a wrong experience… also, the check out is 12pm when the app says it’s 1pm.