Mövenpick Waterpark Resort & Spa Soma Bay

I was on a trip a week ago inside the Movenpick resort and after a nice reception from the reception desk and Mrs. Liubov we went to our room number 4020 and it was very good in terms of shape and view but the cleanliness was very bad the room was not cleaned continuously yes it is a wonderful and beautiful hotel but the cleanliness is not good please pay attention so that we come back again

On our first trip to Egypt, we stayed 7 nights in this hotel after mid-October 2024. Although we requested at the reservation to Jeka to have rooms next to each other and not facing the grill or the outdoor AC units, we received both rooms above the grills, where in each in the evening they smoked us. In the first day we change th e rooms and received a room with a balcony on the other side of the hotel and one without a balcony about 15 meters away from the grill. The wind blew through the window of the room without a balcony, no matter how well you closed the window. Also, by the sea, having rooms without a balcony where you can dry your bathing suits or wake up and stay in the morning to drink a coffee is something unheard of for us. Apart from these problems, the hotel is clean, the rooms are cleaned and the sheets are changed every day. In the room you had 2 bottles of 0.5 liters of flat water, a kettle, 2 empty mugs and bags with tea and coffee (sugar, coffee cream). There was little plain water because, attention, we were brushing our teeth with plain water, not with the water from the sink, but we filled the bottles at the beach from the cans. At the hotel there is a pharmacy where you can find Antinal syrup for children for about 8-9 euros or a pack of 24 capsules (10 euros) for adults in case you have stomach problems. Those there recommend taking 2 pills a day as a precaution or 4 pills if diarrhea has set in. But we had no problems. Also in the hotel is an ORARIS MARKET store with all kinds of products, glasses, souvenirs, cola, chips, beach toys for children, etc. The owner is also the one who sells and his name is ADAM and he is very kind and nice. You can negotiate with him and he makes you convenient prices for both parties. At the hotel's main restaurant, you could find fish, chicken, fruit salads and many other different dishes every day. You couldn't help but find something you liked, but they didn't have fries, which my kids really like. You asked the waiters and they served you with cola, white, rosé or red wine and beer. At your discretion you had water, apple and orange juice, coffee and teas. One day I found a moldy bun that I gave to the manager and I recommended that he check all the buns so that there are no more. The managers walked among the tables and put the waiters to work, you never saw one sit down. As soon as you left the table, they immediately cleaned the table, and when you entered the restaurant, the managers asked you how many people there were and led you to the right table. I found fries at the restaurant at the water park (slides) and at the restaurant on the beach where we used to eat for lunch. At the restaurant at the slides there is a Chef named Roger (very *******) who once brought us cold food for all of us because he didn't want to bring us pizza, pasta, burger or potatoes in turn as they were ready. Several people had discussions with him on this topic and because they forgot to bring somethi

We are on our last day here at moevenpick we have had a lovely week food good selection could be warmer though but understandable as buffet great location friendly helpful staff animation team fantastic very engaging would recommend weather still warm which is reason for coming