Pickalbatros Royal Moderna Sharm "Aqua Park"

I cannot express how happy I am with my stay at Pickalbatros Royal Moderna Resort in Sharm El Sheikh. The level of effort and dedication put in by the entire team is truly remarkable. I would like to extend a special thanks to Mr. Bassem and Mr. Mohamed Samy for their warm welcome, flexibility, and professionalism. They were always ready to answer my questions and ensured I got my rooms promptly for maximum comfort. Additionally, I’d like to thank Ramadan Ali from room service for his dedication, kindness, and for keeping my room spotless and comfortable every single day. This resort exceeded all my expectations, and I highly recommend it to anyone looking for a fantastic getaway. I’m already looking forward to returning very soon

This was our 8th time to RAM, but first time back for 10 years, due to travel restrictions and COVID. So it was great to be back, even some old staff still remembered us, which was nice. There are so many changes to the hotel which was great to see, especially the lobby area. We stayed in room 1315, which we had stayed in before and that had been updated, lovely room with a sea view. Our cleaner Mohmed Matoaly was brilliant, spotless every day with some great towel art as well. We sat on the beach every day, but the new pools looked very busy. The guys at the beach bar gave great service and were always very friendly, in fact all the staff are brilliant, lobby, beach, restaurants and cleaners, we could not fault any of them. The restaurants have changed slightly, not all for the better. We personally did not find the food as good as it used to be, especially the breakfast, but we are nut fussy eaters and you can always find something if you can be bothered to look around. It is because of the food that we only gave a 4 this time, every other time it has been a 5. Also thought the Columbus coffee bar was not as good as it used to be. The only real problem that we had was the amount of rude and greedy Eastern European’s (mainly Russian)that fill their plates with so much food but have no intention of eating it and don’t get in their way if there are fresh strawberries about. They are so rude to staff it’s embarrassing, but this is not the hotels fault. Great weeks holiday and we will no doubt return again.

Overall we had an amazing holiday and will certainly consider coming back, if we visit the area again. We went Nov 10-20th. Temp was 26-29 everyday. Sun was up early and started going down/emptying the pools around 4. This hotel had way more positives than negatives but I'll start off with the bad parts, so people can just see the issues, which may put them off. 5 Stars. It's a great hotel overall but people's ideal of 5 star will be different. Don't expect Hilton Shinjuku, Renaissance Bangkok, Shangri-La anywhere.... It's Sharm (no offence) and it's a family hotel. Things are going to be slightly rough around the edges, in places, it's busy, has lots of kids and you aren't paying top dollar, so go into it with realistic expectation. When i originally arrived i didn't think "wow 5 stars", there is random old wooden furniture, some things look a bit dated, but i looked past those really as i wasn't expecting bespoke 5 star fittings in a family hotel. i'd say 4-4.5 is fair. Heated Pool - We went in November 10th-20th. One of the reasons i chose this was previous review of heated pools. Most of the pools were not heated. There were 2 kids pools that were labelled as heated. A bottom one with a large water tower and a top one with a pirate ship. The bottom one was absolutely freezing all holiday and as a result it got 1/20th of the activity as the other. it was way to cold for most people. Luckily the top pool was slightly heated, so that was a nice temperature on 8/10 days. There were 2 days when this pool was too cold for our 3 year old, even i didn't go in as i thought it was cold, especially when you are out the water and the wind got you. But overall 8/10 days with a warm pool. The lack of activity in pool 1 meant every family wanted to use pool 2, so there were shortages of beds around that pool everyday. if both pools where empty, people would spread out more and there would be more availability overall. The bedroom door lock. Not a major issue, but it was the worst electronic lock I've ever experienced at a hotel. it could honestly take 20-30 attempts to open, slow, fast, leave it in, jiggle, it made no sense. very temperamental. The hotel is big. We were in block 3000-3024. This is right near the entrance and has family rooms with 2 bedrooms. It's a long walk to the heated pool or the beach. I didn't mind that much but if you are carrying a lot of things, or have kids who won't walk etc, it's a several minute walk, which some may not like. The good. The hotel overall was clean. The staff did a great job of looking after it. Even the toilets throughout were well monitored. The staff were excellent. Couldn't fault them for effort and attitude and they work long hours. They are there at breakfast and still there cleaning after the last meal, everyday. Ahmed Mahmoud by the pain pool. Mudammed Abdel in Tagine notably treated us well. The entertainment team did a great job of putting on things for the adults, yoga, zumba, water polo, dar