Orange Crystal Qingdao Lushan Shilaoren Bathing Beach Hotel

I have always been a big fan of Crystal Orange before. If I couldn't choose one that I was more satisfied with, I went to Crystal Orange. It is positioned as an affordable luxury store with guaranteed service and is convenient for raising children. But this time Crystal Orange was so disappointing. The room smells not fresh and there is no aromatherapy; The quilt was uncomfortable, there was no bathrobe, there was no fruit, and the breakfast was not good. When a problem occurs, although it has been dealt with, the efficiency and quality of the treatment are average. I was too tired on the first day, so I packed up and went to bed at night. The quilt was too thick, the air conditioner didn't work well, and it was very hot. After sleeping all night, my throat started to feel uncomfortable. I went back late the next day. I originally wanted to report the problem with the air conditioning, but because I had a child with me, I reluctantly slept. . As a result, there was a loud abnormal noise coming from the air conditioner outlet at two o'clock in the middle of the night. I thought the water pipe had exploded, so I woke up and called the front desk to fix it. It was not fixed until after three o'clock, and it kept making noises. I didn't get much sleep all night. , I have no energy to go out to play. It was only in the afternoon of the third day that the staff contacted me to apologize and said that I could change rooms. I changed rooms in the evening and it was indeed much better than before. I just discovered that the air conditioner in the previous room was broken, and the previous quilt was not a summer quilt, because the quilts in other rooms were light and thin. Regarding our unpleasant check-in experience in the first two days, the service staff apologized very forcefully and officially, without any actual compensation. I asked them why they gave the problematic room to the guest, and he insisted that the room must be fine. They don't know the problem, and they are a little impatient. Do you mean I have to change rooms for you? What else do you want? So I want to ask, do you have a service standard process? Air conditioner not checked? Quilt not checked? What season is it, give me a big quilt? ? Have you considered customer feelings? Does the customer need to be appeased if he or she has suffered a loss? So disappointed with this brand!

The service was very attentive and the attitude was good. I booked a Jiangnan room and was upgraded to a suite for free. The room was clean, large in size, quiet and comfortable, and I was very satisfied. When you go out for a stroll, you can visit the Shichangzhe Bathing Beach, which is very convenient and cost-effective.