XANA DELUXE HOTEL(Qingyuan High-speed Railway Station South Bank Park Store)

Never, ever ... ! ! ! ! ! ! ! ! ! ! I've stayed in so many hotels, but I've never had to call Ctrip customer service for help! A sense of consumer powerlessness! It was too hot to sleep! I called the front desk, but they were probably playing and said the air conditioner only had heating mode! How is that possible? Tell me to open the window and let some fresh air flow! ! ! ! ! ! Outside the window is the busy traffic on the road! ! ! ! I told you to ask your leader to handle it, and then nothing happened! After I called Ctrip customer service, I received a call back saying that the leader gave me a fan! ! ! ! ! ! ! I'll stay at the hotel! ! ! Not staying in your staff dormitory! ! ! ! ! ! ! ! ! It was so boring until dawn...

I am very satisfied with the environment. Strictly speaking, I am very satisfied with the scenery outside the window. The large floor-to-ceiling windows facing the sea are very comfortable. The room is big enough. but! ! I clearly made a note of special requirements the night before, the room must not have any odor and must be clean! As a result, I changed three rooms in a row and all of them had bugs! The hotel staff explained that the first lady who handled the problem was considered the minister? Very well handled, great service. I was quite satisfied! The young lady probably had no more options until she found this little bug in three houses in a row. Asked the manager! The manager asked the guest what he wanted, and the lady directly replied that the guest just wanted a room without bugs! As a consumer, this is not too much to ask! After all, I was staying in a hotel, so I didn’t make any requests to the hotel! It took a while to get water while waiting for the room change! To be honest, the hotel’s crisis public relations services and handling of customer complaints are quite poor! I also made it clear that I didn't need a breakfast coupon because I couldn't get up, but the hotel manager still gave it to me! This is what I don't like. Because the guests don't need it. The hotel did not take into consideration that the guests were tired after a day of sightseeing and just wanted a room without bugs to rest. The service was not good enough while making us wait for a room change. This is very infuriating.