Guest User
February 12, 2024
The boss sells two views at once. The rooftop space is called a public area on the hotel booking platform, but it is also included in the rooftop rooms. After asking for the boss's consent, I wanted to go to the rooftop to take pictures at 4 pm, but I saw that the guests on the rooftop were half-naked in the public area, with their personal belongings everywhere, which was an eyesore. At the same time, he arrogantly drove us away, saying that we were not allowed to go up to private areas or take pictures, and that guests from other floors were not allowed to go upstairs to take pictures. Later, I confronted the boss and the guest on the top floor. The guest on the top floor said that he spent a lot of money (I don’t know how much “lot of money” he spent? He booked the entire balcony and spent 1,100 yuan for a room on the third floor, so I’m not qualified to go up? Did the boss charge other big prices?) and said that he booked that private space. At this time, the boss, who had been saying in front of me that the guest on the top floor had no quality, didn’t dare to say a word. I asked the boss to make a statement and said that he would ask Ctrip to make a ruling on the video. Only then did the boss chase the guests on the top floor who were about to leave the hotel and say that he had never said that it was their private space. They began to argue with each other and put the blame on the Ctrip platform. During the whole process, the boss tried to smooth things over, sacrificing my legal rights to help her take care of the emotions of the customer who paid a "high price". She really knows how to do business.
In addition, the boss told Ctrip that there is a sign on the rooftop indicating the opening hours. I hope the boss can provide evidence and not lie.
Other situations: The mattress is very bad and makes a squeaking sound when you turn over. The quilt is very thin and is only a cool quilt in the summer. In the winter, you have to turn on the heater, but the air conditioner is very noisy. There was no bottled water in the room, so we went downstairs to buy some. The boss said they didn't use bottled water, and that tap water or mountain spring water was better. In fact, according to the reviews, she was criticized for putting two bottles of water in the quadruple room. Understand the cost savings, but don't cheat on tap water. There were not enough tables during meal time and there was a shortage of staff. Other customers said that she was unwilling to pay triple wages on holidays. The boss kept explaining the employee issues, saying that she was just sympathetic to the employees and didn't want them to be emotional at work, so the customers had to wait. I want both face and substance
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