YYouyouxiuxianzouHygiene: Overall, it was quite clean, but considering it's been open for many years, some areas weren't cleaned thoroughly, especially corners, such as the tracks on the bathroom glass door and the tiles around the shower drain. They really should do a deep clean periodically.
Facilities: The room equipment is a bit old, but still relatively clean. In the hot spring area, perhaps because it's summer, several gazebos were empty. The water park was decent though, with many people, and overall quite clean.
Environment: Perfect, very relaxing.
Service: 7-star service! From check-in, a young man named 'Xiao Hu' (surname Hu) helped carry my luggage to the room and gave a detailed tour of the resort. Honestly, what was most thoughtful was his initiative to proactively replenish supplies. That level of service awareness is really on point.
Also, at the buffet dinner, there was a soup that tasted sour. I brought it to the attention of a staff member, a young lady, just to give feedback. She was incredibly responsible; she went to taste the soup from the pot, then came back and told me there was no quality issue. I insisted on my opinion, so she went to investigate further, even taking my bowl of soup with her. Finally, she brought me a fresh bowl of soup, explaining that it might have been caused by a customer using the soup ladle for an adjacent dish, thus spoiling the soup's flavor. She also mentioned they had already replaced the entire pot of soup. This act made me feel very reassured. Just because of a guest's comment, even during the busy dinner rush when they were swamped, she was willing to take the time to provide such service. This kind of service awareness is truly excellent! It's a shame I only remember the third character of her name was 'Feng'.
All in all, this trip was very enjoyable, and the quality of service made it even better. I hope they continue to maintain this standard.
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