Guest User
May 24, 2025
After checking in, the sockets in the whole room were out of power. I contacted customer service for two hours. The first customer service disappeared after an hour. I couldn't change the room and they didn't handle it. I called the second customer service and they still didn't handle it. They just left the problem alone and didn't handle it at all! They didn't accept the refund after checking in. Later they only wanted to refund 26 US dollars, but they still didn't refund. I contacted trip customer service, but because they replied late, they didn't even want to refund 26 US dollars.
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