Hotel Casa Gangotena

The hotel is part of the Relais & Chateaux group. The group is known for having strict standards for a hotel to be part of the brand. Offering “exquisite” haute cuisine, as well as luxurious facilities. I booked through my Amex Platinum Fine Hotels offers and was upgraded from the Deluxe room, to a balcony junior suite. I truly enjoyed the balcony with a patio table to dine and/or sit. I actually worked out there! The room didn’t have a desk for my electronics so I had to use the ledge for electronics on the wall, and one side of the bed had an extension cord for me to plug into as well but not nearly enough space, hence using the ledge on the wall. With 2 people staying, there really needs to be the option of an extension cord on both sides of the bed since there is no desk. The bed was a little firm for my liking and the bedding could have been softer. But a beautiful room nonetheless. the bathroom was all marble and had a nice soaking tub and large separate shower, but only 1 sink with a small amount of sink space. The ledge above the sink was helpful and there was room under the sink for storage. A marble ledge under the stunning stained glass window was also a great place to store toiletry bags. I received a lovely plate of fruit with a nice note from hotel staff, welcoming me to the hotel. Ample closet space in the large entertainment center. Now the food, the breakfast buffet was wonderful and staff in the restaurant efficient. Room service food was less than sub-par and unremarkable. Do go to the rooftop for dinner, happy hour, snacks, and views! Absolutely stunning at night. The whole hotel is simply gorgeous! And worth the visit to Quito!

Greeted by smiling faces and a warm welcome followed by a welcome drink. Check in was quick, easy and we were soon in our room. Wow what a comfortable bed and pillows. Water was always replaced every day and there are also water stations. There is a terrace on the top floor where you can see a lot of the old town, great place to drink a cocktail from the bar. We also found out about the quest to be carbon neutral ++. A 10 out of 10 for me :)

A restored mansion right in the old city. It is beautiful and clean. Nice lobby with garden and courtyard. Room was big and comfortable. Everyone from checkin through the bar and restaurant gave top notch service. Food in the restaurant was great too.

Nice hotel. Big rooms decorated beautifully. Excellent location on main square in Quito. Love to watch constant activity from the balcony. Also very good service.would highly recommend this hotel. Also the food in restaurant is very good.

Lived up to expectations, and more! The warm reception and welcome drink was a great start after a long travelling day and drive from the airport (45 mins on a public holiday evening). We booked a junior suite with balcony, although the weather was such that we didn’t use the balcony in our two night stay, it gave a good size room and amenities and great view through the trees. We took advantage of the pleasant evening on arrival to enjoy the rooftop terrace with fantastic all around views from its prime location in the Old Town. The Tapis was perfect for us and service friendly including agreeing to open a bottle of bubbly for us to use over the two nights. Food was very good throughout, breakfast, dinner and the occassional snacks. Similarly, the staff, without exception, were friendly and efficient. No hesitation in recommending.

This is clearly the most luxurious hotel in Quito & every part of it -- from the staff, to the decor, to the food, to the location -- is top notch! I could not have picked a better place to stay to start off my trip in Ecuador. I stayed in a beautiful room overlooking the square and the windows in the main room must be double-pane because I took a nap and closed the door to the bathroom (which I believe has only single-pane windows) and slept like a baby. The room is gorgeous and the beds/pillows extremely comfortable. The hotel is an old historic mansion and it definitely feels like it. I enjoyed a cocktail and tapas at happy hour on the rooftop and although pricey, it was some of my favorite food from my entire 2 week trip in Ecuador. The complimentary breakfast is a nice touch (basic items but they were good). Everyone that works there is extremely helpful, pleasant, and always smiling. I'd definitely recommend this place and compare it to a "Four Seasons" type brand & experience -- yes, it's expensive, but less expensive than staying at a Four Seasons or similar.