Premier Inn Rainham (Kent)

If I could give this less than 1 star I would.. DO NOT BOOK THIS HOTEL. AC does not work in all rooms, which means no proper ventilation and rooms smell of mould, I was told there was nothing that could be done. No lift in hotel so do not book if you have mobility issues, no one is going to help you with your luggage. Restaurant was not serving breakfast but we were informed we could go to a partner hotel (Gillingham) for breakfast, I assure you it’s not worth the drive. Staff are there to do the minimum, not interested in good or bad customer experience.

Comfortable bed as always. Cleanliness of room was good. What let the stay down was that I booked a meal deal only to find out when I got there that the restaurant (Beefeater) was closed due to having no staff & food! The receptionist said that I could have my meals at another Premier inn a few miles up the road. I declined this as it was just as easy to eat at an alternative restaurant nearer by.

Situated on a busy road. Bus stop (372) very convenient, just across from the hotel. Serves Lakeside and Hornchurch/Rainham the other way. Hotel entrance signage pretty poor, I ended up in the restaurant first trying to find the correct door. Staff excellent, nice welcome, cheery faces. Nice meal in the restaurant, fast and efficient waitress. Room faced the golf course, so away a bit from the road. Pretty quiet. All clean and the bed was very comfy. Wooden floors above, so could hear the occasional elephant above my room! Breakfast was the usual Premier Inn fare. Overall very good and I wouldn't hesitate to stay here again.

Book a table for food 3 days ago for my 16 year old son bday , arrived tonight at 7:30 and food still hadn’t come out at 9:15 to be told there was another 4 table infront of us absolute joke all stuff didn’t care ruined my son’s birthday. Well done beafeater

Checked in to this hotel and had alot of luggage to carry. Abbey on reception offered to carry my case up to my room. The room was spacious but needs a refurb. The staff were very helpful. Lots of things to do in area. The car park was taken over by a oversized traveller caravan which made it hard to park. Good place to stay for business as it's has good motorway links.

My family and I recently stayed at this Premier Inn in Rainham during November for a special occasion. We were attending a wedding nearby and needed a comfortable and affordable place to stay. The hotel definitely delivered on both counts. We had a lovely receptionist called Abby,who very kindly offered to carry our luggage upstairs. We also had an issue with the tv in the room we stayed in but it was no problem for Abby to fix.