The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert

Dear The Ritz-Carlton Ras Al Khaimah Team, I hope this email finds you well. My family and I recently stayed at your beautiful hotel during the Chinese New Year, and I wanted to take a moment to express our deepest gratitude for the incredible experience we had. From the moment we arrived, everything was absolutely perfect, and your hotel exceeded all our expectations in every way. The hotel itself is stunning, with its breathtaking surroundings, spacious and comfortable rooms, and the private pool was simply amazing. But what truly made our stay unforgettable was the exceptional service provided by your entire team. Every single staff member we encountered greeted us with the warmest smiles, making us feel truly at home. We were especially touched by the thoughtful gestures for our child. The staff noticed we were traveling with our little one and immediately arranged a sofa bed, ensuring our family’s comfort. The horse riding and desert activities were unforgettable memories, and we are particularly grateful to the lovely lady who helped us arrange these experiences. A special thank you to Mr. Javaid, who took us on a magical desert sunset tour. The photos we took during that time are some of our most cherished memories from the trip. We also want to extend our heartfelt thanks to Mr. Ahmed Karim, who went above and beyond to make our stay seamless. He gave us a wonderful introduction to the hotel, arranged taxis for us, and solved any issues we had with such care and professionalism. His passion for the hotel was evident, and it truly made us fall in love with The Ritz-Carlton Ras Al Khaimah as well. The Chinese New Year celebration at the hotel was another highlight of our stay. The “sky lantern” activity was beautifully organized, and we were deeply moved by the efforts of the staff who learned to say “新年快乐” (Happy New Year) in Chinese. It made us feel so special and welcomed during this important festival. This stay was nothing short of magical, and it was undoubtedly the best part of our trip to the UAE. We will cherish these memories forever and cannot wait to return to your hotel in the future. Thank you once again for making our Chinese New Year celebration so extraordinary. Warmest regards Fxxx ---

We arrived early and from the second we drove in until the moment we left, we were extremely happy with the service. Because of our flight we arrived at 9 am so our room wasn’t ready so we did pay to upgrade (Al Sarab tented villa with pool) which was worth it but the butler service was poor. It was meant to be have their WhatsApp and they service you, but no responses or late replies for like an hour. Overall, it’s ok because we could still call using the phone but it was just an expectation that they set but couldn’t deliver. View was good, bonfire was great place to sit a have a drink, pool was heated, room was clean.

Service is world class. We felt so taken care of by the service crew at the hotel restaruants and other people.

Good good good………………………………………………………………………………….. …………

The room was big and affordable and the service was good and there and a lot of sheep like animals the desert was very big

It was such a nice experience in desert! All staff are very nice and friendly here. Especially Ahmed Karin who guided us towards the adventure centre is really a bonus to our trip. He's so nice to our family and our kids enjoyed his introduction of the animals very much. We really appreciate his service and this resort experience in UAE!