Hotel Ferienwelt Kristall

What a great hotel, It is not the most modern, but it is clean and welcoming and just what we needed at the end of a day skiing. I was travelling alone with my two boys and the hotel staff were helpful and friendly everyday. The ski shuttle bus stops right outside the hotel every 30 mins and the boot room meant we did not have to hire a locker in the village. Sophia who worked in the restaurant made conversation with us every night and my boys looked forward to seeing her and asking how she folded the napkins that night. We arrived late at night and the hotel had left food for me and the boys in the room, how thoughtful. We would not have expected that. The rooms were a bit dated, but everything you need. The pool was good - the outdoor pool was closed while we were there. we would love to come back here again one day.

The hotel has seen better days; everything is old and worn out – there's mold in the shower, and there's a hole in the wardrobe door. You only get one thin pillow, and the extra bed is a very uncomfortable sofa. There's no fridge or minibar. The breakfasts are the weakest I've ever had in a hotel – from the hot kitchen, there were only hard-boiled eggs, every day. No sweet pastries, scrambled eggs, or sausages. Coffee absolutely disgusting. Dinners were much better. The pools and saunas are nice, although the steam sauna only worked on the first day of our stay. The internet didn't work for 3 out of the 7 days. I wouldn't come back here.

Stayed in this hotel the last week in February as a family with young kids ! Feel I need to write a true review of the hotel and Rauris resort! Pluses ski bus stops right outside the hotel, cleaning is amazing in the rooms! Lady at front reception not the most accommodating, a dog at the front desk that will bite the hand off your child, so keep your children away! Barman is one of the most unaccommodating barmen I’ve ever met! Should be in a different industry and not in hospitality! Rolled his eyes on a few occasions when placing orders! On the food, we thought breakfast was the laziest breakfast selection we have ever experienced, only hot food was hard hard boiled eggs! Just one old school toaster that took forever to toast! Comical! Evening meal wasn’t a whole lot better, I’d say one evening meal out of the six was at best decent! We eat out one night when we seen the menu for that night! Amazing pizza restaurant 10 minutes walk away, it was well worth it, just to get really nice food! Rauris is a beautiful resort, but is definitely not for beginners, this was our second ski holiday as a family! I had skied years before, but none of my family, so all relatively new! My teenage kids were 100% on the slopes, my 8 year old and 7 year old were ok! But forget about skiing as a family anywhere on the slopes with any of them beginners, my 7 year old and 8 year old were ok going down the slopes with their instructor, the blues were very challenging in parts and were borderline reds! So didn’t feel comfortable taking them down most of the blues apart from number 2 slope that was still very challenging! My wife who is still learning didn’t go up the slopes and stayed on the nursery slopes, so no family skiing for the whole week! Rauris is an intermediate paradise and it really is not for complete beginners or family skiing for learners! My wife never got to practice her skiing on cruising blues because there are none unfortunately! I hope this is helpful for anyone planning a ski trip to Rauris!

A very traditional hotel warm and welcoming. The rooms have everything you need for a comfortable stay, very clean and serviced daily. The food is excellent Breakfast is a buffet with everything you can think of to please even the pickiest of eaters. Evening meals are three courses and a salad bar, lovely food and always served with a smile. Would highly recommend

Booked for our first skiing holiday as a couple through Crystal Ski. The food at the hotel was great with good options to choose from and themed nights throughout the week. Nice, spacious room and great shower. The whole hotel was very clean and warm. Very convenient ski room (with boot warmers) and a nice pool. We also enjoyed the hotel bar and the convenience of having the ski bus stop right outside. Highly recommend for anyone looking for a traditional hotel with good food, great staff and everything you need.

We stayed in the Kristall for a weeks skiing, as a party of nine family members. The rooms were all in the same corridor and we were all sat together for meals. Staff were attentive to all our needs, being both friendly and professional. The rooms were clean, tidy and comfortable. Food was excellent and plentiful with a wide variety. Amenities were a welcome extra; swimming pool, sauna and steam room were all clean. The hotel was well run and well priced. I would definitely use this hotel again and highly recommend it.