Hilton Garden Inn Hotels in Renhuai

Service: There was no guide at the door, and we got off the car with our children and bags. The four people at the front desk and the three check-in counters were all busy with group guests, and it was very chaotic. No one came to guide individual guests. After queuing for a long time, they said that they only handle group guests. Without saying anything, we moved to the side line, and when we got to the line, they said they were still handling group guests. It seemed that they had not been trained to deal with group and individual arrangements. Both group guests and individual guests were unhappy. It was very hot, and I knew that everyone was unhappy. If I took the initiative to hand over a bottle of water, it would calm down the fire, but unfortunately no one thought of it. It seems that everyone is worried about the room. When I returned to the hotel at night, I asked for a few more bottles of water. The robot sent 2 bottles, probably thinking that the room was enough... Breakfast buffet: The lady who served breakfast was really a ray of sunshine when we checked in. We forgot whether we brought breakfast or not, so we asked how much it would cost to add another breakfast. The lady smiled and said to help check first. After checking, we saw that we brought breakfast and let us go directly. She also took the initiative to recommend where to sit for taking pictures. She was very enthusiastic. Environment: It is right in the square, and it is very convenient to take the elevator out of the back door. It's a great bargain. The Red Army Primary School is opposite the main entrance. Hygiene: It's clean, no problem. Facilities: I don't know why the water temperature for showering is fixed, and I can't adjust it if I like a higher temperature. The water temperature is lukewarm, but I still feel cold after showering. The air conditioner seems to have no central control. It's very cold when it's on, and stuffy when it's off...