ZSY-Rain
September 18, 2024
I hope everyone avoids this store. The service is basically non-existent. If I can't give it 0 stars, I really don't want to choose 0.5
First of all, the two breakfast staff were watching videos. I ordered a bowl of noodles as soon as I arrived at the restaurant. The female staff took the breakfast coupon and asked the male staff to go downstairs. However, after I waited for more than ten minutes, the male staff said that they didn’t know I needed noodles... The female staff was just trying to smooth things over... and asked me to wait.
Secondly, the hotel's parking lot is quite far away. When I arrived at the hotel the night before, I was told that they could provide valet parking, and they would help me drive my car back when I left my keys. However, the next morning when the parents waited downstairs with their luggage, they were told that they would take the car with them. When I got off, I saw it was a Lao Tou Le, which couldn't even fit four adults (plus the store employees) with a large suitcase... The store owner said to bring the driver over, and the rest of us stood in the sun at the door watching the luggage... It was so hot that I was sweating after standing for a while...
Finally, I found that my Apple pencil was missing on the night of check-out. After reviewing the situation, I was basically sure that I didn’t put the Apple pencil into the case by mistake the night before. ① I called the hotel immediately, and we communicated on WeChat afterwards. You can see the time. At first they said they would help to check it out, but later they let it slip that they would tell the next person after the shift, so they didn’t help to find it immediately; ② After a night, I called early in the morning to ask, and the other party said they would reply to WeChat later. Before the time of the last screenshot, they never told me that there were guests staying in the room. How could there be guests staying suddenly? ③The last screenshot shows that within one minute the store owner moved both the clothes aside for inspection and also checked the carpet. Was it really that quick? If you can do it so quickly, why wait all night?
It doesn't really matter whether you find it or not, you can just buy a new one at most, but I cannot agree with the hotel's attitude and way of handling the matter.
The hotel's carpet must have not been cleaned for a long time, and the odor lingers for a long time.
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