Guest User
June 11, 2023
Helpful (2)Hotelier comments We are a family with 3 children and had booked a family room. In this hotel, unfortunately, these are either in the basement/semi-basement, with indoor, unlit/ventilated children's rooms, or in a regular, approx. 20 m² double room, in which the children sleep in the entrance area of the room (can be separated by a sliding door, no outside window). , on sofas and extra beds. With five people on 20 m² there is neither room for suitcases nor enough storage space in the closet and nobody can sleep well. During our stay in June not only we but also numerous other guests complained about the rooms. Bathroom tiny and not very well maintained (everything calcified), sink in the room instead of in the bathroom. Balconies with views of buildings opposite. We have never had such a bad, small and noisy room in our life and we have never slept so badly on vacation. We were also annoyed that everything costs extra in this hotel: loungers on the beach with cushions and an umbrella 8 euros per day extra, beach towel 1 euro per day, food in the beach restaurant 5 euros per day - only the seat with Sea view costs more! We have never experienced. It all adds up, especially since the drinks are also quite expensive (small beer 3.50, non-alcoholic children's cocktail 6.50, Aperol Spritz 9). The hotel has 2 restaurants, of which the one on the beach is very nice, but it costs the extra charge mentioned. The location of the other restaurant ("Garden") is not worth mentioning. The food is okay, but there is little variety and if you don't eat early, you only get a little - a lot of things are not refilled and then it's gone. For us, this holiday was not relaxing because of the terrible room, especially since the price-performance ratio was not right at all. We booked an all-inclusive price and paid a whopping 385 euros per night with half board, taking into account the flight (500 euros per person assumed). Unfortunately, that doesn't fit in the back and front and we feel vera... I think for two in a renovated double room with sea view and if you don't attach much importance to variety in food, this can definitely be a nice holiday. There are only a few parking spaces, the bus to Rethymnon runs nearby.
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