C3481UQtaras
June 8, 2024
What an outstanding stay at the Atlantica Imperial! Short version: Amazing rooms/view Great allergy awareness and catering for allergies. Outstanding friendly and attentive service from all staff. Mylos restaurant is amazing! Longer version: We have just returned from 11 nights staying at the Atlantica Imperial and we could have happily stayed for so much longer. We arrived early hours in the morning but were still greeted by a friendly receptionist and driven over to our room. When we arrived at our room were had been upgraded to a room with swim up pool (a red carpet room). It was beautiful with outstanding views. We had welcome chocolates and a full mini fridge (included and restocked for all inclusive). The room was well stocked with beach towels, bathroom towels, robes and slippers. Each day the rooms were cleaned and towels switched. We would also get a knock on the door early evening to double check if we needed any further services to the room (we were always greeted with a smile and delicious little pillow chocolates!). The next morning we visited reception to enquire about food allergies. They filled out a form to indicate our room number, allergy and the information surrounding it. We were then met by one of the sous chefs from the restaurant who guided us through the symbols on all food items and the option available for ordering directly from them. They showed cleared understanding of the caution required and the issues around traces. As part of the red carpet room experience we had the choice to have breakfast at both the main restaurant or blue bay. We alternated throughout the trip. We loved when the pianist was playing at blue bay. The additional menu options at blue bay were also a bonus- particularly the truffle scrambled eggs (made gluten free on request). For both lunch and dinner in the main restaurant, we were always greeted with a smile. We chose to eat outside at lunch and inside for dinner- as there was generally a wait time (organised well with a number system) for outdoor eating for dinner time. Again, fantastic views! At dinner each day, I would request a gluten free dessert from the sous chefs who would then bring a tray of choices (all of which were delicious). On one occasion I requested gluten free pasta. They specially prepared this and delivered it to my table. We also ate in two of the a la carte restaurants- Ginger and Mylos. We have already completed an additional review for Mylos as we were blown away with the service and allergy awareness. I would really recommend dining at Mylos to every single person staying at the Atlantica Imperial. In relation to drinks, we were all inclusive and the drinks were all clearly labelled to indicate if they were included in this. All cocktails were included which was amazing and allowed us to work our way through the cocktail menu throughout our stay. The lady at the pool bar was super friendly and remembered guests and their consistent orders (maybe my p